New Model to Help People Live at Home

Posted by: Press team on 13 August 2020 16:36

A new model of support to help adults to live independently in their own homes and communities is being launched in South Tyneside.

The Help to Live at Home model puts people in control of their care, providing a better experience and improving consistency and continuity of support.

The new approach is a key part of the Council's Adult Social Care Strategy and is in direct response to feedback from residents who said they wanted to stay well and live at home, rather than having to go into residential care.

The new service provides both short and longer term support, including a rapid response service to reduce the need for a hospital admission. It also provides a night visiting service, where needed, to enable people to live in their own home for longer.

The Council has recently appointed care provider partners to deliver the service and has written to those residents who may be affected. However, care workers have the right to transfer to their new company, meaning in most cases people will continue to be cared for by their usual carers.

The new model will also lead to the creation of new care worker jobs.

Councillor Tracey Dixon, Deputy Leader with responsibility for Independence and Wellbeing, said: "We recognise that people are happier and healthier when they live  independently in their own homes, are connected to their communities and feel in control of their lives. This service has been established to help them achieve just that.

"The number of people over the age of 65 in South Tyneside will increase by 3,000 over the next five years so it's important to make these changes now so that we can continue to meet people's needs going forward."

She added: "I'd like to reassure people that there will be no change in the level of support they receive as a result of changing provider. In fact, the vast majority of people will receive a far better service."

The new service is currently being rolled out. Anyone with questions or concerns can get in touch with the Help to Live at Home team on 0191 424 6060 or email

Last modified: 06 October 2021 16:37