Getting into your account using your phone number

This information is for South Tyneside Council employees.

If you have followed the previous steps on resetting your password in a web browser, you should now be able to pick which contact method to use for verification. You can choose between a text message or call to the mobile number you used when you set up the authentication. 

  1. After you've selected the method, you will need to enter your phone number so they can confirm it is correct. 
  2. If you chose the text message option, you will receive a verification code that you will need to enter. 
  3. If you chose a phone call, you will receive a phone call from Microsoft asking you to press the hash key (this is known as the 'pound key' in US English), your sign in will then automatically go through. 
  4. Depending on which option you chose previously, either your account will now be unlocked, or you will asked to select a new password.

You may need to wait a few minutes before you can log on with the new password.

After logging back into your laptop, Ivanti (how we connect securely) may ask you for your new password before it can connect you to the internet.

You should also receive an email to your work email address advising you that your password has been reset.