Access to taxis and private hire vehicles for disabled users
- Key changes
- Providing assistance to a passenger
- Duties and offences
- Wheelchair accessible taxis
The Taxis and Private Hire Vehicles (Disabled Persons) Act 2022, which amends the Equality Act 2010, places duties on drivers, operators, and local licensing authorities.
These duties make sure disabled people have access to taxis and private hire vehicles, and get assistance without being charged extra.
It is your responsibility as a driver and / or operator to make sure you're compliant with your duties.
View the updated guidance:
GOV.UK: Access to taxis and private hire vehicles for disabled users
- Any driver to accept the carriage of any disabled person and provide reasonable assistance.
- Drivers of a designated wheelchair accessible taxi or private hire vehicle, to carry a wheelchair user and to provide reasonable assistance.
- Any pre-booked taxi or private hire vehicle to assist any disabled person to identify, and find the vehicle (provided the driver is made aware that the passenger needs assistance).
- Drivers to carry assistance dogs.
- Offences on private hire operators who refuse or fail to provide a booking for a disabled person because the person is disabled, or to stop a driver from being made subject to a duty listed above.
Providing assistance to a passenger
We recommend operators at booking stage and hackney drivers when hailed or approached, ask every passenger if they need assistance and what type of assistance they need.
You should not try to identify a person's impairment or disability.
If you're helping a disabled passenger to find or locate their pre-booked taxi or private hire vehicle, you might need to
- give audio directions (calling the passenger once at the pickup point)
- give visual directions (for example the colour and registration of the vehicle) for a hearing-impaired passenger
- repeat key information for a passenger with mental or cognitive impairments
If you're unable to provide physical assistance
If you have a physical condition, or medical grounds which make it impossible or unreasonably difficult to provide physical help with mobility assistance, you may be able to get an exemption.
You'll need to provide a completed application form from your doctor.
Duties and offences
To see a list of duties and offenses which apply to a taxi or private hire vehicle driver, and offences which apply to private hire vehicle operators, see GOV.UK: The duties on taxi drivers and PH V drivers and operators under the Equality Act 2010.
Wheelchair accessible taxis and vehicles
For a list of wheelchair accessible taxis and vehicles, see wheelchair accessible taxis and vehicles.