Homelessness and sleeping rough

Contents

  1. Overview
  2. Rough sleeping
  3. Severe Weather Emergency Protocol (SWEP)
  4. Local services
  5. Duty to refer - for public authorities

Overview

If you are homeless or feel you are threatened with homelessness, rough sleeping, fleeing domestic abuse or going through a relationship breakdown please contact South Tyneside Homes:

  • 0800 141 2645 (freephone) - Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm
  • 0191 456 2093 - out of office hours

We will give free advice and assistance to all eligible households that are homeless, or at risk of homelessness regardless of priority need.

For more information, visit: 

South Tyneside Homes: Homelessness


Rough sleeping

If you see someone sleeping rough, please report this to either: 


Severe Weather Emergency Protocol (SWEP)

South Tyneside Council will activate SWEP between the period of 1 November 2023 - 31 March 2024, where the weather is deemed extreme and life threatening. The protocol makes sure that all rough sleepers can have access to shelter during severe weather.

For the period of the SWEP, you can contact South Tyneside Homes about accomodation:

  • 0800 141 2645 (freephone) - Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm
  • 0191 456 2093 - out of office hours

The housing options team will inform the out of hours team of availability of hostels, hotels, or temporary accommodation availability.

For more information, see: 

Severe Weather Emergency Protocol (SWEP) 2023-2024


Local services

For a list of local services that can help, see:  

Homelessness services


Duty to refer - for public authorities

The 'duty to refer' requires specified public authorities to identify and refer a service user who is homeless or may be threatened with homelessness, to a local housing authority of the service user's choice.

For more information including a list of the public authorities affected, visit GOV.UK: A guide to the duty to refer.

If you are a public authority looking to make a referral, either: