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Payslips for staff: Help using the system

Contents 

  1. Overview
  2. Logging in
  3. Where to get free Wi-Fi
  4. Help using the system

Help using the system 

In the system, you can: 

  • view your payslips online, and
  • download, print and save PDF copies of your payslips

What you will need

You will need a device that can access the internet, such as a smartphone, tablet, laptop or computer.

More about logging in.

When your payslips will be available

You will usually be able to see your payslip five days before pay day. This means you can check your pay and raise any queries before pay day.   

New starters

If you have just started with us, you should be able to log in and view your payslips online five days before your first pay day.

You may not have access to the system from your first day of employment.

How to view and download your payslip

  • To view a payslip, click on the month that you wish to view. All of the information on this page is the same as the information on your paper payslip.  
  • To download a payslip, click the 'Download payslip' button (in the 'Summary' box at the top of the payslip page).  

All devices work slightly differently, so how your payslip downloads and prints will depend on the device you are using. An Android smartphone will be different to an Apple Mac laptop for example. Follow the usual process to download, view and print a PDF for your device. 

Viewing older payslips

In the system, you can see payslips dating back to:  

  • September 2020 - for Council and schools (apart from Monkton Juniors) employees
  • January 2021 - for South Tyneside Homes employees
  • September 2021  - for Monkton Juniors employees 

If you need copies of any older payslips, email the HR Payroll team at hr.payroll@southtyneside.gov.uk.

If you can't log in

Double check you have entered the correct details. 

If you enter incorrect details five times in a row, you will be locked out of your account.  

If still can't log in after you have checked your details are correct, email the ICT Help Desk (Help.Desk@southtyneside.gov.uk) with the following information:

  • Full name
  • NI number
  • Employee (payroll) number
  • Date of birth

The ICT Help Desk is open Monday to Friday from 8am to 5pm. Your email will be responded to as quickly as possible within these times.

If your account gets locked

If you enter your log in details incorrectly five times, you will be locked out for 15 minutes.

After 15 minutes you should be able to try again.

Check carefully that you are entering all of the information correctly. 

If there is something wrong with your pay

If there is something wrong with the amount you've been paid, or deductions from your pay, email the HR Payroll team at hr.payroll@southtyneside.gov.uk.

 

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