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Coronavirus (COVID-19): Local support services

Below is a list of local services in South Tyneside which can offer support. 

  1. Support with food and essentials
  2. Support for people with learning disabilities
  3. Support for vulnerable people in the community
  4. Support for black and ethnic minority groups
  5. Help for older people
  6. Support for wellbeing and mental health
  7. Additional support
  8. Financial support if you cannot work

Support with food and essentials

Key2Life foodbank

Key2Life foodbank

07833 613393

Hebburn Helps

A Food Bank and Crisis Response Team providing food parcels, adults and children's clothing, baby equipment, toys, household items and more.

0191 4899707

Hospitality and Hope

A Food Bank and Support Service for vulnerable and homeless people in South Tyneside. They offer food parcels on a referral system and offer help with supported housing and health and wellbeing services.

0191 420 3336

Family Gateway

Supports whole families who are living in poverty or disadvantage and struggling to bring up their children on very little money. 

0191 643 7955

Bede's Helping Hands

A local foodbank in Jarrow based at Bilton Hall Community Centre which supports residents desperately in need of help.

Support for people with learning disabilities


MENCAP offer personal support to people with a learning disability such as employment, social care, housing, residential care and supported living services.

0808 808 1111

Autism Able

An Autism friendly organisation focusing on learner engagement, employment opportunities and overall wellbeing.

0191 456 0894


A committed and passionate organisation working with people with health needs, physical disabilities and learning disabilities in South Tyneside.

0191 454 4004

Ocean's Choices

Supports adults with learning disabilities and creates individual activity programmes to support individuals in reaching their ambitions and aspirations. 

0300 012 8128

Holder House CIC

Offer a wide range of services to support adults and children to fulfil their needs through meaningful activities.

0191 519 1699

Your Voice Counts

Helps vulnerable people find a voice and gain control over their lives. They run advocacy services, support self-advocacy and user-led groups and run drop-in sessions where people can get personalised help with a range of issues.

0191 478 6472

Support for vulnerable people in the community

South Tyneside Mutual Aid

A group of volunteers who have come together to assist and support each other during the current crisis.

07841 350103

Community Foundation Tyne & Wear and Northumberland

The Community Foundation supports small, local charities and community organisations through grants, enabling people to set up charitable funds, give collectively or share expertise.

0191 222 0945

Support for black and ethnic minority groups

Apna Ghar

Offers support to women of ethnic minority such as information and guidance on a range of issues, advocacy, interpreting, practical and emotional support and youth groups for girls aged 10 -18.

0191 456 4147


Crest (Compact for Race Equality in South Tyneside) aims to promote racial equality and to assist people from communities in South Tyneside (and further afield) to enjoy a better quality of life by supporting those in need to gain access in education, training and employment, to raise aspirations and to ensure their voice is heard.

0191 427 6611

South Tyneside Asylum Seekers and Refugees Church Help (STARCH)

Support for asylum seekers and refugees.

Churches Together South Tyneside: Starch

Help for older people

Age Concern

People over the age of 50 can access a wide range of flexible support tailored to their individual needs and circumstances such as short courses for those wishing to enhance their digital skills, health and wellbeing support and financial advice.

0191 456 6903

Charles Young Centre

The Charles Young Centre offers meals and transport for older people.

0191 454 3241

The Charles Young Centre, Talbot Road, South Shields, Tyne and Wear, NE34 0QJ

Charles Young Centre website

Happy at Home

Happy at Home is a befriending service for lonely people living in South Tyneside.

0330 122 1243

Alzheimer's Society

Provides information and support to people with any form of dementia, their carers and families.

Support for wellbeing and mental health

Every Mind Matters

Here to help you manage and maintain your mental health and gives you simple and practical advice to get a healthier mind and get more out of life.

Free 24-hour listening support - call 116 1232


An information, advice, advocacy and support service which offers free training for people living or working in south Tyneside and looking for advice about a disability.

0191 427 1666

First Clinical Contact

First Clinical Contact looks to improve the health and wellbeing of people whose lifestyle negatively affects their health and happiness.

0191 432 9838


WHiST provides a wide range of physical and mental health services to women over 16 years old in a safe and strictly confidential environment such as counselling, listening ear, relaxation, support with long term health conditions and volunteering opportunities.

0191 454 6959

Mental Health Concern - Moving Forward

Moving Forward offers support to people experiencing mental health issues who want to improve their confidence, get back on their feet and move on with their lives.

0191 427 0011

Mental Health Concern - Carer Support Service

The Carer Support Service offers help to anyone who informally cares for a friend or family member who experiences mental health difficulties.

Mental Health Concern - Together in a crisis Sunderland and South Tyneside

Together in a crisis takes a person-centred approach to supporting individuals that find themselves in a subjective crisis. They work to support their mental health while exploring the triggers and empowering them to overcome barriers to success.

0300 131 0333

Additional support

Sight Service South Tyneside

Supporting people with visual impairment in Gateshead, South Tyneside and surrounding areas to enjoy the quality of life others may take for granted.

0191 478 5959

Community Laundry

Laundry service with reduced rates for the elderly and disabled including a delivery and collection service.

0191 489 1701

Cultural Spring

Aims to engage residents to become involved with arts activities. These can be face to face classes, day trips, craft packs and online classes working with all age groups.

0191 427 8197/3748

South Tyneside Adult Carers Service

Provides support to unpaid family and friends who help or care for others who could not manage without their help.

0191 406 1531

South Tyneside Churches Key project

Works with young people and their families to develop the skills they need to live independently, to flourish, be good citizens and the best people they can be.

0191 4969710

TEN South Tyneside Young Carers

Offers young carers and young adult carers up to the age of 24 different types of online support including exercise sessions, information and advice.

0191 427 2795




Humankind Charity South Tyneside

Supports Young Carers and Young Adult Carers (up to the age of 25) and their families to reduce the impact of caring responsibilities, helping them to realise their full potential.

0191 466 1389

Financial support if you cannot work

If you cannot work while you're self-isolating, you may be covered by your employer's sick leave or special leave policy. If this isn't an option, you might be able to get Statutory Sick Pay or another type of financial support.

If you're on low income and you're asked to self-isolate by NHS Test and Trace, you may be able to get £500 Test and Trace Support Payment. More about the Test and Trace Support Payment.

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