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Test and Trace Support Payment: How to apply

Contents

  1. Overview
  2. Eligibility
  3. How to apply
  4. If you need to apply more than once
  5. Other support

How to apply

We're currently receiving a high number of applications

We are working through these applications and aim to contact those who have applied as soon as possible: 

  • If you apply before 1pm, we aim to contact you the same working day.
  • If you apply after 1pm, we aim to contact you the next working day.  

Although we aim to meet these timescales, due to the volume of applications there may be a delay. 

Please do not contact us to check on the progress of your application unless it has been over 2 working days since you made your application and you have not been contacted.

Apply online

You can apply online.

You will need to upload the following evidence: 

  • Unique 8-digit Test and Trace ID number from NHS Test and Trace
  • Bank statement - a recent bank statement showing your name, sort code and account number
  • Proof of work - your last payslip or proof of your self-employed earnings
  • Proof of benefit - a copy of your last award letter or a screenshot of your Universal Credit journal

If you are applying for a Discretionary Payment, you will also need to provide evidence of income and expenditure for yourself and your household.

Please make sure you have uploaded your evidence before you submit your application. If you don't, your application will be refused. You won't be able to upload documents online after you have submitted your application.

If you are struggling to provide the necessary evidence, call us for free on 0800 028 4186 (Monday to Thursday, 9am to 5pm, and on Friday, 9am to 4.30pm) for advice about your options.

Apply online:

Apply for the Test and Trace Support Payment

How we verify your bank details

To validate your bank account details, we need to share relevant information you've given us with TransUnion.

This will be used to make sure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.

This is not a credit check and won't impact your credit rating.

For more information on how TransUnion may use your data, please visit TransUnion: Privacy centre.

After you have applied

A member of our team will check your application. 

We may need to ask you for more information to support your claim.

If you are successful

You will get an email to tell you if your application has been successful.

We will aim to make the £500 payment into your bank account within 3 working days.

If your bank account is overdrawn, you may want to tell your bank not to use the payment to repay your overdraft.

If you are not successful

Your claim will be rejected if you do not meet the eligibility criteria.

You will get an email to let you know if your claim has been rejected.

You cannot appeal against a decision to reject your claim.

About your payment

  • You will pay income tax on your payment
  • You will not pay National Insurance contributions on your payment
  • Your payment will not affect your eligibility for other benefits, including Universal Credit
  • You will get the £500 payment on top of your normal benefits and Statutory Sick Pay (SSP)

 

Next page: If you need to apply more than once

 

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