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Test and Trace Support Payment: How to apply


  1. Overview
  2. Eligibility
  3. How to apply
  4. If you need to apply more than once
  5. Other support

How to apply

You can apply online: 

Apply for the Test and Trace Support Payment

You will need to upload the following evidence: 

  • Unique 8-digit Test and Trace ID number from NHS Test and Trace
  • Bank statement - a recent bank statement showing your name, sort code and account number
  • Proof of work - your last payslip or proof of your self-employed earnings
  • Proof of benefit - a copy of your last award letter or a screenshot of your Universal Credit journal

If you are applying for a Discretionary Payment, you will also need to provide evidence of income and expenditure for yourself and your household.

Please make sure you have uploaded your evidence before you submit your application. If you don't, your application will be refused. You won't be able to upload documents online after you have submitted your application.

If you are struggling to provide the necessary evidence, contact 0191 424 7444 for advice about your options.

After you have applied

A member of our team will check your application. 

We may need to ask you for more information to support your claim.

If you are successful

You will get an email to tell you if your application has been successful.

We will aim to make the £500 payment into your bank account within 3 working days.

If your bank account is overdrawn, you may want to tell your bank not to use the payment to repay your overdraft.

If you are not successful

Your claim will be rejected if you do not meet the eligibility criteria.

You will get an email to let you know if your claim has been rejected.

You cannot appeal against a decision to reject your claim.

About your payment

  • You will pay income tax on your payment
  • You will not pay National Insurance contributions on your payment
  • Your payment will not affect your eligibility for other benefits, including Universal Credit
  • You will get the £500 payment on top of your normal benefits and Statutory Sick Pay (SSP)


Next page: If you need to apply more than once


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