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Test and Trace Support Payment: How to apply


  1. Overview
  2. Eligibility
  3. How to apply
  4. If you need to apply more than once
  5. Other support

How to apply

You can apply online. 

Please make sure you have uploaded your evidence before you submit your application. If you don't, your application will be refused. You won't be able to upload documents online after you have submitted your application.

Evidence you need to provide

You will need to upload the following evidence: 

  • Unique 8-digit Test and Trace ID number from NHS Test and Trace
  • Bank statement - a recent bank statement showing your name, sort code and account number
  • Proof of work - your last payslip or proof of your self-employed earnings
  • Proof of benefit - a copy of your last award letter or a screenshot of your Universal Credit journal

If you're applying for a Discretionary Payment

If you are applying for a Discretionary Payment as you are not receiving a qualifying benefit, you will need to provide:

  • Bank statements - please provide a bank statement covering the last sixty days transactions for all accounts you hold.

Please note if you are applying for a discretionary payment you will be expected to show that having to isolate has placed you under exceptional financial pressure/hardship. We may ask you for supplementary information or proof of expenditure when we assess your application.

If you're a parent or guardian of a child who has been asked to self-isolate

If you are applying for a payment as you are the parent/guardian of a child that has been asked to self-isolate by their educational setting, you will need to provide:

  • A copy of the letter/email from the educational setting stating your child must isolate.

Please be aware we will also contact the educational setting to verify the proof you have provided is genuine.  

If you're struggling to provide evidence

If you are struggling to provide the necessary evidence, call us for free on 0800 028 4186 (Monday to Thursday, 9am to 5pm, and on Friday, 9am to 4.30pm) for advice about your options.

How we verify your bank details

To validate your bank account details, we need to share relevant information you've given us with TransUnion.

This will be used to make sure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.

This is not a credit check and won't impact your credit rating.

For more information on how TransUnion may use your data, please visit TransUnion: Privacy centre.

After you have applied

A member of our team will check your application. 

We may need to ask you for more information to support your claim.

If you are successful

You will get an email to tell you if your application has been successful.

We will aim to make the £500 payment into your bank account within 3 working days.

If your bank account is overdrawn, you may want to tell your bank not to use the payment to repay your overdraft.

If you are not successful

Your claim will be rejected if you do not meet the eligibility criteria.

You will get an email to let you know if your claim has been rejected.

You cannot appeal against a decision to reject your claim.

About your payment

  • If you're employed, you'll pay tax on your payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax.
  • You will not pay National Insurance contributions on your payment.
  • If you're self-employed, you must report the payment on your Self-Assessment tax return.
  • Your payment will not affect your eligibility for other benefits, including Universal Credit.
  • You will get the £500 payment on top of your normal benefits and Statutory Sick Pay (SSP).


Next page: If you need to apply more than once


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