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Garden waste: Cancelling your subscription and refunds

Contents 

  1. Overview 
  2. How to subscribe
  3. Collection dates
  4. What you can put in your green bin 
  5. Moving house
  6. Putting your bin out
  7. Cancelling your subscription and refunds
  8. COVID-19 disruption

Cancelling your subscription

If you no longer need your garden waste service, you can cancel your subscription.

You can cancel your subscription by:

Please keep your green garden waste bin in case you want to subscribe again in future.

Refunds

If you applied online, you will get a full refund if you cancel within 14 days of accepting the garden waste terms and conditions.

If you applied over the phone or by using self-service at South Shields Town Hall, you will get a full refund if you cancel within 14 days of receiving the garden waste terms and conditions.

Please note: If you have paid by cash you will be contacted to discuss refund options.

We cannot give refunds or partial refunds if

  • you cancel after this time
  • you have moved home and do not need a garden waste collection at your new address
  • you have moved out of South Tyneside

For more information on cancelling your garden waste subscription, see Garden waste collection service 2020 terms and conditions.

 

Next page: COVID-19 disruption

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