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Garden waste: How to subscribe

Contents 

  1. Overview 
  2. How to subscribe
  3. Collection dates
  4. What you can put in your green bin 
  5. Moving house
  6. Putting your bin out
  7. Cancelling your subscription and refunds
  8. COVID-19 disruption

How to subscribe

Subscriptions to the Garden Waste service for 2020 are now closed. You will be able to subscribe to the 2021 service from December 2020.

By subscribing to the service, you accept the garden waste collection service 2020 terms and conditions.

Make sure you have enough green wheelie bins

Subscribing to the service does not include the delivery of a green wheelie bin.

You will also need to order a green wheelie bin(s) if:

  • You don't already have a green wheelie bin at your property
  • You are paying to have more than one green bin collected, and you need extra green wheelie bins for these collections

What happens after you subscribe 

You will receive a subscription pack through the post, up to 15 working days after your payment has been processed.

Your pack will include:

  • A letter which includes your bin collection dates
  • A sticker for your bin(s)

When your collections will start

Your property will be added to our collection list. It takes 15 days to get added to the list. You must wait the 15 days before putting your bins out and using the service.

Bin sticker

You can write your address on the sticker to identify your bin. If someone swaps your bin, the team will still collect from your address as your property will be on the collection list.

If you haven't received your sticker by the time the collection starts, your bin will still be collected because your property will be on the collection list.

If you need a new sticker, please call us on 0191 427 7000 to get a new sticker.

Garden waste collection service for 2021

To have your green waste collected in 2021, you will need to re-subscribe to the service.

Next page: Collection dates

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