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Coronavirus (COVID-19): Domestic abuse support

Coronavirus (COVID-19) is impacting everyone's day to day life. But for a victim and their children experiencing or witnessing domestic abuse, the impact is significant and can put them in danger. Social distancing and isolation means that victims and their children are sometimes left with the prospect of being isolated in their house with the perpetrator. 

We know that victims and their families are worried about accommodation, emotional wellbeing, negotiating child contact, accessing welfare benefits, as well as their safety and that of their children.

On this page we are sharing information, advice and resources to help support you through this time,  As always, if you or someone else is in immediate danger please call 999 and ask for the police

South Tyneside Council and partners want to reassure you and your family that we're still here and that services, although they might be delivered differently, are still available. You still have options and we will do everything to help you.

Always remember that the abuse you are experiencing is not your fault. If you're a neighbour, friend, or family member, and think someone might be at risk, please report your concerns or get advice from the services listed below.

For a directory of services, guidance and personal safety planning advice, please see Domestic violence and abuse services.

Telephone and email

If you, or someone you know is in immediate danger, call 999 and ask for the police.  Silent calls to the police will work if you are not safe to speak - use the Silent Solution system and call 999 and then press 55. 

South Tyneside domestic abuse specialist services and national helplines are also offering support remotely via phone or email. If you are not in immediate danger, the following numbers might be helpful:

  • Impact Family Services (South Tyneside)
  • Refuge (24 hours)
  • England: Freephone 24h National Domestic Abuse Helpline: 0808 247 2000
  • LGBT+ Domestic Abuse Helpline:
  • Men's Advice Line:
  • Karma Nirvana, UK Helpline for 'honour'-based abuse and forced marriage: 0800 5999 247
  • Respect helpline (for anyone worried about their own behaviour): 0808 802 0321
  • If you see or hear domestic abuse, speak up. Web: crimestoppers-uk.org

Homelessness advice and welfare assistance

If you're facing homelessness due to domestic abuse in South Tyneside you can contact our Housing Options Service on 0300 123 6633 or email Housing.Options@southtynesidehomes.org.uk

We have established a new hardship fund to support residents in financial crisis due to the Covid-19 pandemic - the service can be reached on: 0191 424 7444.

Support for people most at risk

See support for most at risk

Adult safeguarding  

If you're worried about a vulnerable adult experiencing domestic abuse, speak to the Let's Talk Team. 

Tel: 0191 4246000
Email: LetsTalk@Southtyneside.gov.uk

You can also contact CrimeStoppers. They are an independent charity that gives you the power to speak up to stop crime, 100% anonymously.

Child safeguarding

If you're worried about a child who might be witnessing or experiencing domestic abuse, speak to Children's Services (Integrated Safeguarding Intervention Team) on 0191 4245010.

For the Out of Hours/Emergency Duty Team (Adults and Children) call 01914562093.

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