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Coronavirus (COVID-19): Children's centres and early years


  1. Overview
  2. Private day nurseries, pre-schools and childminders
  3. Families Information Service
  4. Information for parents and carers
  5. Information for providers
  6. Department for Education coronavirus helpline


  • Stanley day care centres are open as normal. If you have a query, contact the day care manager by phone.
  • Children's centres activities are taking place, contact the centre to book.
  • Outreach services are continuing.

For all other queries, call your nearest children's centre.

Private day nurseries, pre-schools and childminders

Contact the setting directly to discuss your requirements, or email our family information service on

Families Information Service

We are responding to all queries via email:

Information for parents and carers

Useful links: 

Information for providers 

 Guidance for providers: 

You can also look at the Department for Education's coronavirus guidance online at: GOV.UK: Guidance for schools and other educational settings.

Providers and childminders can also access financial help. You can view the Government guidance on available funding and financial support for education, early years and children's social care.

Reporting a serious childcare incident, including confirmed COVID-19 cases, to Ofsted can only be done via an online form (not phone or email). Visit GOV.UK: Report a serious childcare incident.

Changing staff to child ratios and qualifications

Changing staff to child ratios can only be made in exceptional circumstances. COVID-19 is considered to be an exceptional temporary circumstance, which means changes to the ratios can be made as long as the quality of care and safety and security of children can be maintained.

For more information, see GOV.UK: Early years foundation stage: coronavirus disapplications

Informing Ofsted of any Covid related closures

Local providers, including childminders, must notify Ofsted or the childminder agency with which they are registered, of any confirmed cases in the setting, whether a child or a staff member.

You should also tell Ofsted if you have to close the setting as a result.

It is a legal requirement, for more information see paragraph 3.52 of the early years foundation stage statutory framework.

You should report as soon as you are able to, and in any case within 14 days.

For more information, see tell Ofsted if you have a COVID-19 incident at your childcare business

Department for Education coronavirus helpline

The Department for Education has a coronavirus helpline which is available to answer questions about COVID-19 relating to education and children's social care.

Staff, parents and young people can contact this helpline.

Call 0800 046 8687 (8am to 6pm Monday to Friday, 10am to 4pm Saturday and Sunday)

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