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Coronavirus (COVID-19): Register Office services

Contents

  1. Overview
  2. Face coverings
  3. Copies of certificates
  4. Marriages and civil partnerships
  5. Notice of Marriage and Civil Partnership
  6. Registering a death
  7. Registering a birth

Overview

The Register Office is open to the public for counter enquiries between 9am and 4pm, Monday to Friday and at all other times by appointment only.

If you need to contact us, please call 0191 424 6350 or email registrars@southtyneside.gov.uk. We are getting back to messages quickly, so please get in touch and we will get back to you as soon as possible.

At the Register Office, we continue to use measures to limit the transmission of COVID-19:

  • Please sanitise your hands when entering and leaving the Register Office.
  • We strongly encourage you to wear a face covering when in the building. 
  • If you have tested positive for COVID-19 or have any symptoms of COVID-19, do not attend the Register Office and please contact us to rearrange your appointment.
  • If you are showing COVID-19 symptoms when you attend the Register Office, we'll ask you to leave and to rearrange your appointment.

Face coverings

We strongly encourage visitors to wear a face covering when attending the Register Office (except for the bride, groom or civil partners and those conducting the ceremony).

Copies of certificates

You can get copies of birth, death or marriage certificates from the Register Office.

Our priority certificate service is operating as normal. Order by telephone on 0191 424 6350. Please pay by card over the phone if you can. 

Marriages and civil partnerships

The Register Office is still operating with reduced capacity in its ceremony rooms. This is to minimise the risk of exposure for all persons attending a marriage or civil partnership, including our staff who are officiating the ceremony.  

The Barrington Suite has a capacity of 35 and the Garden Room has a capacity of 15 until further notice.  

These capacities will be reviewed regularly. 

Weddings can take place outside in the Garden at the Register Office, where the capacity is 15.

We are contacting couples by phone to discuss their options.

Notice of Marriage and Civil Partnership 

This service is by appointment only.

We will continue to prioritise couples whose ceremonies have been cancelled or affected by COVID-19, to allow them to rebook and give new Notice of Marriage or Civil Partnership where needed.

New notices can be booked subject to availability.

Registering a death

From 24 March 2022, all appointments for registering a death must take place in person at the Register Office and from this date, no telephone appointments can be offered. 

When attending the Register Office to register a death we ask that a maximum of two informants attend the appointment.  

To make an appointment call 0191 427 7000

Find out more about registering a death.

Registering a birth

Birth registrations continue to be by appointment only. 

We continue to register births in person and with measures to minimise the transmission of Covid-19. 

Copies of birth certificates can be purchased at your appointment which cost £11 each. We are currently accepting card payments only.

If you are attending an appointment to register a birth, please follow the guidelines below:

  • If you are married or in a civil partnership only one parent should attend to register the birth
  • If you are not married or in a civil partnership both parents should attend
  • For the safety of your family and Register Office staff you should not bring your baby, other children or family members to the appointment with you. If you bring any other person to the appointment, they will not be able to access to the Register Office

Find out more about registering a birth.

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