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Changes to Benefits Help

South Tyneside Council is advising residents about changes to benefits support.

 

 

The way Universal Credit is provided is changing, with assistance being delivered by just one organisation to streamline the process.

 

From next week, the Citizens' Advice Bureau (CAB) will provide all benefit checks and advice, digital support and budgeting assistance to residents moving over to the new system.

 

Claimants can refer themselves to the CAB or be referred from the council, Department for Work and Pensions, voluntary groups or charities.

 

Cllr Ed Malcolm, Lead Member for Resources and Innovation, said: "As Universal Credit is rolled out across the Borough, residents are likely to need advice and support.

 

"The way that is being delivered is changing. The Citizens' Advice Bureau will be a one-stop-shop for assistance - such as help with budgeting, or applying online.

 

"Hopefully this will make the process smoother for claimants."

 

For help before making a claim (including benefit checks and digital support)

 

 

  • Face-to-face appointments can be made on Tuesday, Wednesday or Thursday between 9.30am to 3.30pm at the CAB's South Shields office (Edinburgh Buildings, 2 Station Approach)

 

For help after an application has been made:

 

  • Face-to-face appointments can be made on Tuesday, Wednesday or Thursday between 9.30am to 3.30pm at the CAB's South Shields office

 

 

For further information visit www.southtyneside.gov.uk/universalcredit

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