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Leisure facilities privacy policy

Coronavirus (COVID-19) update

Face coverings

We ask that you wear a face covering when entering a leisure centre.

You can remove the face covering when using the facilities. There are exemptions for age, health or disability reasons. For the full government guidance and information about who is exempt, see government guidance on face coverings.

Visiting a leisure centre

To visit, you must book a session over the phone.

Our phone lines have been very busy, we are sorry if you're having trouble getting through. We are doing our best to answer all calls. There are plenty of spaces available to book.

Reopening information and bookings

This policy explains how we use any personal information that we collect from you.

What information do we collect?

We collect personal information when you:

  • Purchase a leisure membership or discount card.
  • Complete a customer feedback form.
  • Book on to a fitness class.
  • Complete a gym induction.

How do we use your information?

Your personal details are used to:

  • Set up your membership or discount card account.
  • Populate fitness class registers.
  • Record your feedback on our services.
  • Help keep you safe in the event of an emergency.

The records we hold allow us to monitor your usage of our leisure centres.  They enable us to plan and co-ordinate our activity programme effectively and help us to generally improve the services we offer.

In the case of medical information, we will use that data sensitively to help ensure that you can exercise safely and receive appropriate medical assistance in the case of emergency.

If you pay by direct debit, your details are also held by DFC who manage payments on our behalf.

We do not pass your details to any other third party.

If you opt in, we will send you information about promotions, opening times and changes to our timetable.  We will also keep you up to date with other general information by way of a regular newsletter.

How long do we keep your information?

If you are a leisure member or discount card holder we will generally retain your details for a period of six months after the date of expiry/cancellation.  The only time we will hold your information for a longer period is in the event of a legal dispute.

Access to your information

You have the right to request a copy of the information that we hold about you.  To do this please submit your request via email at or by contacting us at the following address, Haven Point, Pier Parade, South Shields Tyne and Wear NE33 2JS.

Changes to your information

We want to make sure that the information we hold is accurate and up to date. Should you wish us to correct or remove any information that you think is inaccurate please let us know.

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