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Christmas and New Year opening times

Customer services

The following Council buildings will close at 12.30pm on Tuesday 24 December 2019 and re-open on Thursday 2 January 2020:

Customer Contact Centre (0191 427 7000)

Opening times for the Council's main phone number (0191 427 7000) over Christmas and New Year: 

  • Tuesday 24 December - 8am to 8pm
  • Wednesday 25 and Thursday 26 December - closed
  • Friday 27 December - 8am to 8pm
  • Monday 30 December - 8am to 8pm
  • Wednesday 1 January - closed
  • Thursday 2 January - normal service resumes

When the Customer Contact Centre is closed, please call the emergency out of hours number on 0191 455 6111 in an emergency only.

Leisure facilities

For details of leisure facilities (Haven Point, Hebburn Central, Jarrow Focus, Temple Park Centre, Jarrow Community Pool and Monkton Stadium) opening times please see Leisure facilities Christmas and New Year opening times.

Recycling Village 

The Recycling Village is open every day except Christmas day.

From Saturday 21 December 2019 to Sunday 5 January 2020, the Recycling Village will be open from 8am - 6pm. 

Normal opening times (9am - 6pm) will resume on Monday 6 January 2020.

Find more about the Recycling Village and permits.

Bin collection dates 

Check your Bin collection dates.

Libraries

For details of libraries (Cleadon Park, Hebburn Central, Jarrow and The Word) opening times please see Libraries Christmas and New Year opening times.

Register office

  • Tuesday 24 December - 9am to 1pm
  • Tuesday 31 December - 9am to 1pm 
  • Closed Wednesday 25 and Thursday 26 December 2019 and Wednesday 1 January 2020
  • Normal opening hours on other days

Other Council buildings

The following Council buildings will close at 12.30pm on Tuesday 24 December 2019 and re-open on Thursday 2 January 2020:

  • Hebburn Early Excellence Centre
  • Boldon Children's Centre
  • Riverside Children's Centre
  • Ridgeway Children's Centre

The following Council buildings will close on Friday 20 December 2019 and reopen on Monday 6 January 2020:

  • All Saints Children's Centre
  • Bede Children's Centre
  • Biddick Hall and Whiteleas Children's Centre
  • Horsley Hill Children's Centre
  • Jarrow Children's Centre
  • Marine Park Children's Centre
  • Primrose Children's Centre
  • Whitburn and Marsden Children's Centre
  • STANLEY's Day Care
  • Simonside Outdoor Adventure

Let's Talk team (0191 424 6000)

Opening times for the Let's Talk team over Christmas and New Year:

  • Tuesday 24 December - 8.30am to 4.30pm
  • Wednesday 25 and Thursday 26 December - closed
  • Friday 27 December - 8.30am to 4.30pm
  • Monday 30 December - 8.30am to 5pm
  • Tuesday 31 December - 8.30am - 4.30pm
  • Wednesday 1 January - closed
  • Thursday 2 January - normal opening hours

When the Let's Talk Team contact number is closed please call the Out of Hours team on 0191 456 2093.

Integrated Safeguarding Intervention Teams

The Integrated Safeguarding Intervention Teams' opening hours will be:

  • Tuesday 24 December - 8am to 5.15pm
  • Wednesday 25 and Thursday 26 December - closed
  • Friday 27 December - 8am to 5.30pm
  • Monday 30 December -8am to 5.30pm
  • Tuesday 31 December - 8am to 5.30pm
  • Wednesday 1 January - closed
  • Thursday 2 January - normal opening hours

When the Integrated Safeguarding Intervention Teams are closed please call the Out of Hours team on 0191 456 2093.

Living Better Lives Resource Centre

Opening times for the Living Better Lives Resource Centre over Christmas and New Year:

The Living Better Lives Resource Centre opening hours will be:

  • Tuesday 24 December 2019 - 8am to 4pm
  • Wednesday 25 and Thursday 26 December 2019 - closed
  • Friday 27 December - 8am to 4.30pm
  • Monday 30 and Tuesday 31 December 2019 - 8am to 5pm
  • Wednesday 1 January 2020 - closed

When the Living Better Lives Resource Centre is closed please contact the Out of Hours team on 0191 546 2093.

Palmers Community Hospital (Adult Mental Health Team)

Palmers Community Hospital opening hours will be:

  • Monday to Thursday - 8.30am to 5pm
  • Friday - 8.30am to 4.30pm
  • Wednesday 25 and Thursday 26 December 2019 and Wednesday 1 January 2020 - closed

When Palmers Community Hospital is closed please contact the Out of Hours team on 0191 546 2093.

MarketPlace

The MarketPlace's opening hours will be:

  • Tuesday 24 December 2019 - 8.30am to 5pm
  • Wednesday 25 and Thursday 26 December 2019 - closed
  • Friday 27, Monday 30 and Tuesday 31 December 2019 - 8.30am to 5pm
  • Wednesday 1 January 2020 - closed
  • Thursday 2 January 2020 - normal opening hours

When the MarketPlace is closed please contact the Out of Hours team on 0191 456 2093.

Crematorium

For the crematorium opening times, see South Shields Crematorium.

Emergency social care numbers

If you are worried about a child, call the ISIT team - 0191 424 5010

If you are worried about an adult, call the Let's Talk team - 0191 424 6000

The above numbers are open Monday to Thursday - 8.30am to 5pm, Friday - 8.30am to 4.30pm. Closed on Tuesday 25 - Wednesday 26 December and Tuesday 1 January.

For emergency adult and child social care outside of the above times, call 0191 426 2093.

Emergency contact numbers

  • Police (Non emergency): 101
  • Police (Emergency): 999
  • Health NHS: 111
  • South Tyneside Homes (Emergency repairs): 0300 123 6633

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