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Social Media Policy

South Tyneside Council social networks were set up to provide information on news, events and council services for residents, visitors and businesses. Social media pages are only updated Monday to Friday and on occasions outside of these hours.

Acceptable use policy:

  • Be civil, tasteful and relevant
  • Do not swear
  • Do not post content copied from elsewhere, for which you do not own the copyright.
  • Do not post the same message, or very similar messages, more than once (also called "spamming")
  • Do not publicise your or anyone else's personal information, such as contact details
  • Do not advertise products or services
  • Do not impersonate someone else

South Tyneside Council reserve the right to remove from its social media pages, or refuse to interact with, any content posted by a member of the public which:

  • Is unlawful, libelous, harassing, defamatory, abusive, threatening, discriminatory, harmful, obscene, profane, sexually oriented, racist, ageist, homophobic or offensive
  • Is illegal or promotes illegal activities
  • Defames or personally targets any council employee

We have a lot of followers on social media. Occasionally a number of our posts may have the comments section closed. This could be for a number of reasons, including to only communicate essential information for awareness or a team/service wanting responses through another channel. 

Social media and the pre-election period

The pre-election period in the United Kingdom is specifically the time between an announced election and the final election results.

During this time, there are extra restrictions placed on the council on the publicity it can issue.

Publicity, including social media and press releases issued to print and broadcast, should not deal with controversial issues or report views, proposals or recommendations in such a way that identifies them with individual members or groups of members.

However, it is acceptable for the council to respond in appropriate circumstances to events and legitimate service enquiries provided that their answers are factual and not party political. Therefore, during the pre election period, we will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.

All social media platforms run by South Tyneside Council staff are subject to the rules of the pre election period. This is in accordance with The Code of Recommended Practice on Local Authority Publicity (Local Government Act 1986).

Please note, restrictions of the pre election period apply to South Tyneside Council. They do not apply to items issued by party groups or individual members themselves and which are clearly identified as party political releases.

View a list of Council social media pages

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