Gates open approx noon for Priority Plus ticket holders and approx 12.45pm for free entry for which no tickets are required.
The park will open to Priority Plus ticket holders queuing at Gate 6 (distinguished with a yellow flag) at approx noon. Please be aware that Priority Plus ticket holder access may be earlier than advertised should this be deemed in the best interests of managing crowd safety - this will be at the discretion of the Senior Event Manager on the day.
Disabled spectators queuing for free entry at Gate 1 (distinguished with a blue flag) will be allowed access immediately after Priority Plus ticket holders at approximately 12.30pm.
Those entering the park for free entry should line up at Gates 1 (queuing south; distinguished with a green flag) and Gate 7 (also distinguished with a green flag, queueing south towards the New Crown pub). Free entry access is from approximately 12.45pm.
Please be patient if the gates open slightly different than advertised. There will be a genuine reason for this, either a sound check overrun or health and safety considerations.
Music commences around 1.45/2pm. Again please be patient if the show starts slightly later. Artistes may be completing last minute preparations before coming on stage.
There will be change overs in between acts in order to remove equipment and reset the stage. We will work to keep these as short as possible but again your patience would be appreciated.
After the show has finished the park will close to the public at approximately 5pm. It would be greatly appreciated if you could leave the park by this time as it is not possible to dismantle equipment safely until the park has closed.
Please remember to bag your waste and place in the bins provided before you leave and help us keep the seafront looking great. Waste bags are available from the information unit within the park. We are working to reduce the amount of waste and ask that you DO NOT bring glass on to the site.
Although very rare please bear in mind that sometimes changes have to be made to the concert's planned schedule which are out of our control.
Disabled customers who wish to purchase a Priority Plus ticket should do so from the Shop @ The Word, National Centre for the Written Word, 45 Market Place, South Shields, NE33 1JF, telephone 0191 424 7788.
Those purchasing a ticket will be allocated an additional free Priority Plus ticket if required for a carer.
Disabled Priority Plus ticket holders arriving to gain access at noon should go to Gate 6 which is located on Bents Park Road (see site plan above). This gate will be distinguished with a yellow flag. Stewards will be on duty who will be able to direct you to this gate if you are uncertain. If you intend to arrive after 12.45pm you can gain access to Bents Park through any gate.
Disabled spectators wishing to queue for free access in advance of gates opening should do so at Gate 1 queuing north towards North Marine Park. This queue will be distinguished with a blue flag. Disabled spectators will be allowed access to the park immediately after Priority Plus ticket holders have gained access. Please note a limit of one carer per disabled spectator will be applied.
Bents Park is a large open area which provides good views of the stage for those in wheelchairs from most areas. In addition there is a large video screen adjacent to the stage which will show live footage of the concert. There are two designated uncovered disabled viewing areas within Bents Park. One is adjacent to the mixing desk in the middle of the field however access to this is over grass. It should also be noted that in the event of large crowds access to and from this area during performances can take time. The second area is off the main path adjacent to the Information Unit and access to and from this area is considerably easier even during performances. Please note space in both areas is limited and will be allocated on a first come first served basis.
There is no disabled parking provision within Bents Park however there are a number of car parks in close proximity. Find out more: Parking
Those wishing to discuss disabled access arrangements further should contact the Events Team on 0191 455 4031.
Safety and Security
Visitors to our hugely popular events in South Tyneside this summer, including our Sunday Concerts, are being advised of additional security measures being put in place to give extra reassurance and help them feel safe.
Please be aware that bag searches will be carried out as you enter the park.
Extra staff will be employed to assist with this but delays at gates may occur. To help speed up the process, visitors are encouraged to limit the number of bags they bring, and to leave any sharp instruments at home.
For details of bus and Metro services please consult nexus. A number of bus stops are located adjacent to Bents Park on Sea Road. The nearest Metro Station is South Shields which is approximately a 20 minute walk to Bents Park.
There are numerous car parks located adjacent to Bents Park on South Shields seafront. There is also overspill provision on the Dragon Playing Fields.
Remember concerts at Bents Park are popular so please plan your journey carefully and allow plenty time.
Concerts take place during the British summer so please be prepared for all eventualities! Make sure you bring water and sun cream in case it is hot. Also be prepared for wet weather and bring waterproof clothing as Bents Park is an open air venue with no shelter.
In the event of heavy rain or strong winds it may be necessary to cancel the concert for safety reasons. If you are worried the concert might not take place please call 0191 455 4031 on the morning of the event to receive an update. Also check South Tyneside Events Facebook and this website, or tune into BBC Newcastle who are the Festival broadcast partner.
If you have purchased a Priority Plus ticket and the concert is cancelled due to inclement weather a full refund will be offered. Those requesting a refund will need to contact the outlet where the ticket was purchased from i.e. either Ticketmaster or the Shop @ The Word. Please note refunds will not be offered in any other circumstances other than cancellation of the full event for whatever reason.
Getting separated from friends and family
Large crowds attend the concerts at Bents Park and you need to make plans in case you get separated from friends, family or children in your care.
If you are a group of adults or teenagers make arrangements when you arrive in the park to meet up at a certain recognised point if you get separated. This could be next to a tree, food trailer or one of the entry gates.
If you are attending with small children please remember to be vigilant and not allow them to stray. We strongly recommend that you visit the Lost Children Post when you arrive in the park and get a free wrist band for your child which you can write a contact mobile telephone number on. This will help stewards to reunite the child with you in the event you become separated.
Concerts are not an ideal environment for dogs due to the noise and large crowds, so we strongly suggest you do not bring them to the shows. If you do please keep them on leads and remain on the outskirts of the main crowd so as not to cause a hazard to other concert goers.
There are licensed bars within the park selling a range of drinks.
Please drink responsibly and respect your fellow concert goers. If you are suspected of being drunk or over boisterous you WILL be asked to leave by stewards.
If you intend to bring your own alcohol to the event please do so in moderation and remember to place empties in the bins provided. We are working to reduce the amount of waste and ask that you DO NOT bring glass on to the site.
Food / barbeques
You are allowed to bring your own food into the park however barbeques are prohibited for safety reasons. In addition there are a number of catering units located on the northerly side of the park selling hot food, ice cream and confectionary.
You are allowed to bring your own deck chairs into the park.
Please be aware that people often stand immediately in the front of the stage and this is often encouraged by the artistes who are performing. If you want to enjoy the concert from the comfort of a deck chair you are recommended to set up some way back from the stage.
Concert sound quality
The Council and its contractors strive to make year on year improvements to concert sound quality at Bents Park. It is important to note however that a number of factors impact upon sound clarity and coverage at outdoor concerts, these include wind strength and direction.
Pop up tents
You are allowed to bring small pop up tents into the park however these must be erected behind the mixing desk platform. Tents are not allowed immediately in front of the stage area as they reduce spectator capacity and cause obstructions for other concert goers.
Please note that in the event of large crowds it may be necessary to refuse permission for tents to be erected even behind the mixing desk platform and spectators will be made aware of this via stewards and announcements by the compere.
In the event of an emergency situation arising please listen carefully to announcements made by the event compere and follow the instructions of stewards. Please remain calm. You will either be moved to a safe area within the park away from the hazard or be directed to specific exit points in the event that the park requires evacuating.
Take extra care with personal belongings
Please take care of personal belongings, particularly mobile phones, keys and other items of value. It is easy to drop personal items of this type in large crowds so make sure they are stored securely in bags or pockets.
Please help us to keep the park tidy and place and litter in the bins provided. Waste bags can be obtained for free from the information unit within the park.
Filming and photography
Recreational photography and filming of family and friends to capture the atmosphere of the concert is permitted, other than where other persons attending can be clearly identified as the main focus. Please therefore be respectful to other people's privacy at all times, or you may be challenged and asked to stop and / or leave.
Photography / filming / recording for professional / commercial use is not permitted without prior written authorisation or media event accreditation from South Tyneside Council.
All persons entering the venue consent to any photography / filming / recording as arranged by South Tyneside Council for possible future transmission / publication or promotional purposes. If you have any concerns regarding this please contact firstname.lastname@example.org
For any further queries about the concerts please contact the South Tyneside Visitor Information Centre at The Word on 0191 424 7788 or contact us via facebook (SouthTynesideEvents) or twitter (@stynesideevents).