Safeguarding adults - other help
ACT South Tyneside 29 Beach Road South Tyneside NE33 2QU
Tel: 0191 4566903 | Offers information and advice on health, social care, housing and adaptations. Age Concern Tyneside South (ACTS) provides a wide range of services to support older / elderly people to make the most out of later life.
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Association of Directors of Adult Social Services (ADASS)
| ADSS (Association of Directors of Adult Social Services) is the voice of adult social care. Their site contains the whole range of policy initiatives, press releases and consultation responses that constitute so much of the daily activity of the Association's members, and is regularly updated. For more information, visit the ADASS website.
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Age UK
| Age UK aims to improve later life for everyone through their information and advice, services, campaigns, products, training and research. For more information, visit the Age UK website.
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Alcoholics Anonymous
Tel: 0800 9177 650 | Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
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Apna Ghar
Tel: 0191 456 4147 Email: apnaghar@btconnect.com | Offers outreach support, interpreting support and a range of activities and courses for minority ethnic women, including a Time to Talk support group for women who are experiencing difficulties.
Staff are trained in domestic abuse and can offer support as well as refer to specialist services for further support.
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Arts 4 Wellbeing 10 Derby Terrace, South Shields NE33 4PN
Tel: 0191 454 4004 | Arts 4 Wellbeing is a community arts and wellbeing day opportunity service which offers therapeutic artistic and creative opportunities for adults with mental health issues learning disabilities and/or physical disabilities, and those at risk of developing mental health issues or a feeling of isolation. We provide visual art sessions using materials and methods such as oils acrylics, water based paint drawing, sculpting, sketching printing and crafts. All sessions focus on unblocking the ability of individuals rather than using their disabilities as a barrier. Sessions are facilitated by qualified art tutors with back grounds in health and social care who support and enable vulnerable adults to explore their individual creativity and increase their self-esteem and sense of worth. |
Angelou Centre
17 Brighton Grove Newcastle Upon Tyne Tyne and Wear NE4 5NS
Tel: 0191 226 0394 Email: admin@angelou-centre.org.uk | The Angelou Centre is a black-led women's centre based in the Newcastle upon Tyne. We offer a range of holistic women only services for Black and Minority Ethnic (BME) women across the North East region. As well as frontline support we also work at strategic and national levels ensuring the voices of BME women are represented and heard. We fully support women with disabilities and LBTQI women.
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Barnardo's
Tel: 0191 455 3027 | Barnardo's runs services for children and young people across the East of England from the borders of Northumberland down to Rutlands. We transform the lives of the most vulnerable children in the East. We believe that we can bring out the best in every child whether the issue is child poverty, sexual exploitation, domestic violence, mental health, disability or special educational needs. We offer support and advice to children, parents, carers and professionals. The East regions covers:
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Bliss=Ability
34-36 New Green Street South Shields NE33 5DL
Tel: 0191 427 1666 Email: stepup@blissability.co.uk | The Self Care Skills Course is made up of 6 sessions covering
Step up: Social Prescribing service using Social Navigators.
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British Red Cross
Tel: 0344 871 1111 Email: antitrafficking@redcross.org.uk Web: www.redcross.org.uk | Our emergency response teams often set up reception centresfor exploited and potentially trafficked people, once local police or the National Crime Agency (NCA) identify them. These are open 24 hours a day for a short-term period. Inside, we:
People who are trafficked are often separated from their families, and sometimes unable to find them. We can help them look for their loved ones. Our refugee support teams come across people who have been trafficked into or around the UK or are vulnerable to being trafficked. We support people with subsequent issues, as well as their need for protection and asylum. |
Cancer Connections
| Provide support for you if have cancer, have had cancer in the past, are caring for someone with cancer, have a child or family member with cancer, or have been bereaved, you are welcome at Cancer Connections. Cancer Connections is a friendly "home from home", where you can feel safe and supported, knowing that staff and volunteers understand your situation. We provide:
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Care Quality Commission
CQC National Customer Service Centre
Tel: 03000 616161 | We're the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. |
Cedar House: Salvation Army
Cedar House Denmark Street Byker Newcastle Upon Tyne NE6 2UH
Tel: 0191 224 1509 Email: sandra.clark@salvationarmy.org.uk
| Cedar House is a hostel for single women in need of support. A keyworker is allocated to each Service User who will identify the Service User's support needs and co-ordinate their support planning.
Services:
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Changing Lives GAP (Girls Are Proud)/MAP (Male Action Project)
Tel: 07812663849 | Provides assertive outreach to vulnerable men and women who are involved in sex work, or at risk of being sexually exploited, and over the age of 16.
Provides emotional and practical support to individuals who may not be engaging with other services. Takes a person-centred, holistic approach which aims to support individuals to access and navigate the services they need and empower them to make informed choices for themselves.
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Chinese Information Advice Centre: Women Support Project
Tel: 020 7462 1281 or 020 7323 1538
| Provides support to women victims of domestic violence on issues relating to housing, legal protection, welfare benefits and children. |
Coppergate House
c/o St Silas Church Building Clifford Street Byker Newcastle upon Tyne NE6 1PG Tel: 0191 2658621 | Accommodation for single homeless people with support needs. |
Elder Abuse Response Line
| Offers a confidential helpline which provides information, advice, and support to victims and others who are concerned about, or have witnessed, abuse, neglect or financial exploitation.
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Elliott House
4 Bentinck Terrace Newcastle upon Tyne Tyne and Wear NE4 6US
| Elliott House is direct access emergency accommodation managed by The Cyrenians for single homeless men and women with support needs. 3 couples can be accepted. Priority is given to applicants with a local connection to Newcastle upon Tyne.
Services:
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Emmaus
639 - 643 Durham Road Low Fell Gateshead NE9 5HA
| Emmaus provide accommodation in South Shields for up to 15 formerly homeless people. As well as a home they will provide work, education and training to help residents gain employment in future. |
First Contact Clinical
Business Works South Shields Henry Robson Way Station Road South Shields Tyne and Wear NE33 1RF
Tel: 0191 427 4685 | Provide service relating to substance misuse and promoting health and wellbeing.
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Forced Marriage Unit
Tel: 0207 008 0151 Email: fmu@fco.gov.uk
| Provides advice and support to victims of forced marriage as well as to professionals dealing with cases. The assistance provided ranges from simple safety advice, through to aiding a victim to prevent their unwanted spouse moving to the UK ('reluctant sponsor' cases), and, in extreme circumstances, to rescues of victims held against their will overseas.
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Galop
Tel: 0800 999 5428 Email: help@galop.org.uk Web: www.galop.org.uk | Provides emotional and practical support to lesbian, gay, bisexual and transgender people experiencing domestic abuse. |
The Government | The best place to find government services and information simpler, clearer, faster visit the Government website.
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Halo Project
Tel: 01642 683 045 Emergencies: 08081 788 424 Email: info@halpproject.org.uk
| Supports victims of Honour Based Violence, forced marriages and FGM by providing appropriate advice and support to victims, relatives and friends. |
Happy at Home
Tel: 0191 529 2122 Email: info@happyathomesouthtyneside.co.uk
| Support the elderly and lonely in South Tyneside. We recruit volunteers who make regular visits (usually weekly) to lonely isolated people. We spend our time having a chat, listening to music, sharing a past time or just reminiscing. Priority is for people who are housebound and do not have family or friends who live close by, or if their family live far away eg in another part of the country or overseas. People who are housebound or mobile, who have family and friends who live close by, but who have limited availability due to work and other commitments and who are looking for company for their elderly relative or friend. |
Hindu Nari Sangh (Hindu women's association)
Tel: 0191 455 8146 | Social and cultural group who provide both women and children from all communities living in South Tyneside with advice and support. |
Honour Network Helpline
Honour Network Helpline
Tel: 0800 599 9247 | The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse. |
Hospitality and Hope
Living Waters St Jude's Church Laygate NE33 5PB
Tel: 07511617548 Web: http://www.hospitalityandhope.co.uk/
| Soup Kitchen Monday 11:00 - 12:30. |
Independent Domestic Violence Advisors (IDVA) Service
Tel: 0191 456 7577, 07545208670 or 07545208671 Email: idva@impactfs.co.uk Web: www.impactfs.co.uk
| Provides crisis intervention, support, advice and information to high risk victims of domestic abuse (male and female, including those in same sex relationships) whether you are still in a relationship or are separated from your partner. |
Jewish Women's Aid
Tel: 0800 591 203 | A confidential and untraceable helpline service, which supports Jewish women and their children who are sufferers of domestic violence.
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Living Waters Church St Jude's Terrace Laygate South Shields NE33 5PB
Tel: 0191 427 5284
| Soup kitchen Sunday 19:00 - 20:00 |
MATRIX
| The MATRIX works with young people under 18 in South Tyneside, their families and carers. The service provides help, support and advice to those whose lives have been affected by drug and alcohol misuse or those who are at risk of developing drug and alcohol problems. For further information, visit the MATRIX website. |
M-Power
Tel: 0808 808 4321 Email: support@seva-uk.org Web: www.male-rape.org.uk | A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men. |
ManKind Initiative
Tel: 01823 334 244 Email: admin@mankind.org.uk Web: http://new.mankind.org.uk/
| The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other another support service if you need it. |
Matt Talbot Hostel - St Vincent de Paul
186 New Bridge Street Newcastle upon Tyne NE1 2BX
Tel: 0191 261 1187 Fax: 0191 230 3803 Email: matt.talbot@svp-tyne.org.uk
| The St Vincent de Paul Society (SVP) is an international Christian voluntary organization dedicated to tackling poverty and disadvantage by providing direct practical assistance to anyone in need. The organisation provides long term accommodation for homeless men and people who are receiving help with drug and alcohol abuse histories and mental health difficulties. |
Men's advice line
Tel: 0808 801 0327 Email: info@mensadviceline.org.uk | Provides confidential help, including practical advice, information and emotional support, for any man experiencing domestic violence and abuse from a partner or ex-partner. The service is also accessible to concerned friends, family and frontline workers. |
Men's Aid Charity
Tel: 0871 223 9986 Email: help@mensaid.net Web: www.mensaid.net
| Provides practical advice and support to men who have been abused. Also provides information and advice to parents who are looking to maintain a meaningful and responsible relationship with their children after a family breakdown or divorce.
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Mental Health in South Tyneside
Tel: 0191 455 4152
| Provides an open door drop in centre for anyone requiring mental health care. |
MESMAC North East (Newcastle)
Tel: 0191 233 1333
| Offers counselling and advice for gay and bisexual men. |
Mind Web; www.mind.org.uk | Mind is a mental health charity. They make sure anyone with a mental health problem has somewhere to turn for advice and support. For more information, visit the Mind website. |
Move on Tyne and Wear 34 Brenkley Way, Seaton Burn, NE13 6DS
Tel:0300 131 0000 (local rate) | We support people aged 25+ who are out of work due to complex health issues and other barriers to get back into training, volunteering, or employment.
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Modern Slavery Helpline and Resource Centre
Tel: 08000 121 700 Web: www.unseenuk.org | Through the Helpline
Resource Centre
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National Centre for Domestic Violence
Tel: 0800 970 2070 Email: office@ncdv.org.uk Web: www.ncdv.org.uk | Provides a free, fast emergency injunction service to survivors of domestic violence. |
National Domestic Violence Freephone Helpline Tel: 0808 2000 247 | Provides a service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. |
National Stalking Helpline
Tel: 0808 802 0300 Email: advice@stalkinghelpline.org
| Provides information and guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk. |
North East Council on Addictions (NECA) Suite 19 Cookson House River Drive South Shields Tyne and Wear NE33 1TL
Tel: 0191 456 9999 Email: info@neca.co.uk
| NECA offers support and treatment associated with alcohol / drug misuse and gambling.
Services:
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Northern Engagement into Recovery from Addiction Foundation (NERAF) Suite 2K North Sands Business Centre Liberty Way Sunderland SR6 0QA
Tel: 0191 514 8520 Email: info@neraf.org Web: www.neraf.org | NERAF is an independent charity established to help transform people's lives by helping them to fully recover from substance misuse. They provide support in group sessions or via a 1-2-1 coaching and mentoring service where you will work with your own recovery coach for as long as you need to.
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Options (Impact Family Services)
Tel: 0191 456 7577 Email: options@impactfs.co.uk Web: www.impactfs.co.uk
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Panah (black women's refuge and outreach service)
Tel: 0191 284 6998
| Offers temporary refuge accommodation, practical and emotional support and outreach services. |
Places for People (South Tyneside Women's Aid) Women's Refuge
Tel: 0191 454 4726 | Offers advice and support as well as providing safe, temporary and emergency accommodation to women, with or without children, at risk of domestic abuse.
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Relate
Tel: 0191 232 9109 (Northumberland and Tyneside) or 0191 565 4967 (Sunderland)
| Provides a counselling service for problems within adult relationships. |
Rape Crisis Tyneside and Northumberland (RCTN)
Tel: 0800 035 2794 National Freephone Helpline: 0808 802 9999 Office/Admin line: 0191 222 0272 Email: enquiries@rctn.org.ug emailsuport@rctn.org.uk Web: www.rctn.org.uk
| Provides information, support and counselling to girls and women, aged 13 and over, who have experienced any form of sexual violence at any time in their lives. |
Rape and Sexual Abuse Support Centre (RASAC)
Tel: 0808 802 9999 Web: www.rasac.org.uk
| National helpline for survivors of rape and childhood sexual abuse, their families and friends. Provides emotional and practical support. |
REACH (Rape, Examination, Advice and Counselling Help)
Tel: 0191 221 9222 Email: reach@northumbria.pnn.police.uk Web: www.reachsarc.org.uk | Provides a free, confidential counselling, support and advice service for women (aged 16 and over at the time of the assault) who have been subject to an attack of a sexual nature, along with an appropriate environment for the gathering of forensic evidence, when this is required.
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Respect
Tel: 0808 802 4040 Email: info@respectphoneline.org.uk Web: www.respectphoneline.org.uk
| A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner. |
Reunite
Tel: 0116 25 56 234 | Offers advice, information and support to parents, guardians and family members who have experienced or who fear child abduction.
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Salvation Army
Tel: 0300 303 8151 | Confidential referral helpline available 24 hours a day, 7 days a week.
Specialist support and safe houses also available.
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Samaritans 15 Portland Terrace Newcastle Upon Tyne Tyne and Wear NE2 1QQ
Tel: 0191 232 7272 Email: jo@samaritans.org Web: www.samaritans.org
| Provides emotional support for people experiencing distress and despair. |
Sanctuary Scheme (South Tyneside Homes)
This scheme can be accessed by contacting: · South Tyneside Homes - 0300 123 66 33 · Domestic Violence Co-ordinator - 0191 424 7954 · Northumbria Police Crime Prevention Department - 101 | If the fear of domestic abuse is making you think about moving, the Sanctuary Scheme could make it possible for you to stay living safely in your own home, if the perpetrator no longer lives there. The scheme is free and removes the fear of living at home by installing extra security to your property. |
Social Care Institute for Excellence (SCIE)
| The Social Care Institute for Excellence (SCIE) improves the lives of people who use care services by sharing knowledge about what works. They are an independent charity working with adults, families and children's social care and social work services across the UK. For more information, visit the Social Care Institute for Excellence website. |
South Tyneside Churches Key Project
1st Floor Salvation Army South Shields Tyne and Wear NE33 4EB
Tel: 0191 496 9710 Email: enquiries@keyproject.org.uk
| South Tyneside Churches key Project works in partnership with other agencies to motivate and guide young people experiencing hardship in South Tyneside through a process of positive change.
Services:
Food packs are available for 16-25 year old young people only if requested in advance by a partner agency such as Connexions at Ocean Road Community Association. |
South Tyneside Lifecycle Primary Care Mental Health Services
Tel: 0191 283 2937 Email: stpcmhs@stft.nhs.uk | Multi-disciplinary team of professionals from education, health and counselling that work with people across the lifecycle.
We offer wide range therapeutic supports that have been proven to be effective in improving mental health and well-being. This includes:
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South Tyneside Council Community Learning Disability Team
Tel: 0191 451 6204 or 0191 451 6290
| Provides counselling and therapy to both victims and perpetrators of domestic violence who have a learning disability. |
South Tyneside Sexual Health Services
Stanhope Parade Health Centre Gordon Street South Shields NE33 4JP
Palmers Community Hospital Wear Street Jarrow NE32 3UX
Tel: 0191 402 8191
| The following services are offered:
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South Tyneside Victim Support
Tel: 0191 454 6198 | Provides:
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Specialist Independent Sexual Violence Advisor (ISVA)
Specialist: Abbi Buchanan
Tel: 07872116502 | A specialist ISVA is someone who can offer support to any individual over the age of 18 years old involved in the sex industry and anyone exposed to sexual exploitation if they have experienced rape or sexual assault. The areas the ISVA covers include Gateshead, Sunderland and South Tyneside.
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STDAPP (South Tyneside Domestic Abuse Perpetrators Programme)
Stanhope Parade South Shields Tyne and Wear NE33 4BA
Tel: 0191 455 3027 Fax: 0191 456 8009 Email: stdapp@barnardos.org.uk | Voluntary project for men. |
StreetLink
Tel: 0300 500 0914 Web: http://www.streetlink.org.uk/
| To report people sleeping rough. They will try to connect them to local services. |
Survivors UK Ltd.
Tel: 0845 122 1201 Email: info@survivorsuk.org Web: www.survivorsuk.org
| This is a helpline for men who have been victims of rape or sexual abuse. |
Samaritans
Tel: 0191 232 7272 | Provides emotional support for people experiencing distress and despair. |
Turning Point
Tel: 0207 481 7600 | One of the largest providers of substance misuse services in England with a range of drug and alcohol services to help people recover from addiction and gain control of their lives. Successful treatment starts with being there at the right time - providing support when clients are ready to take the next step. |
Wellbeing Information Directory
Tel: 0191 417 8043 Email: admin@wellbeinginfo.org
| Information on how to keep your mind and body healthy. |
Women's Aid
Tel: 0808 200 0247 (24 hours) Email: helpline@womensaid.org.uk Web: www.womensaid.org.uk
| The Women's Aid website provides a wide range of resources to help women and young people. |
Your Voice Counts
Tel: 0191 478 6472 Email: admin@yvc.org.uk | An advocacy service for adults with learning disabilities. We work to promote people's independence, confidence and ability to speak up to themselves in the Gateshead and South Tyneside |