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Safeguarding adults - other help

Useful contacts

ACT South Tyneside

29 Beach Road

South Tyneside

NE33 2QU


Tel: 0191 4566903

Offers information and advice on health, social care, housing and adaptations.

Age Concern Tyneside South (ACTS) provides a wide range of services to support older / elderly people to make the most out of later life. 


Association of Directors of Adult Social Services (ADASS)


ADSS (Association of Directors of Adult Social Services) is the voice of adult social care.  Their site contains the whole range of policy initiatives, press releases and consultation responses that constitute so much of the daily activity of the Association's members, and is regularly updated. For more information, visit the ADASS website.


Age UK


Age UK aims to improve later life for everyone through their information and advice, services, campaigns, products, training and research. For more information, visit the Age UK website.


Alcoholics Anonymous


Tel: 0800 9177 650


Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.


Apna Ghar


Tel: 0191 456 4147


Offers outreach support, interpreting support and a range of activities and courses for minority ethnic women, including a Time to Talk support group for women who are experiencing difficulties.


Staff are trained in domestic abuse and can offer support as well as refer to specialist services for further support.


Arts 4 Wellbeing

10 Derby Terrace,

South Shields

NE33 4PN


Tel: 0191 454 4004

Arts 4 Wellbeing is a community arts and wellbeing day opportunity service which offers therapeutic artistic and creative opportunities for adults with mental health issues learning disabilities and/or physical disabilities, and those at risk of developing mental health issues or a feeling of isolation.

We provide visual art sessions using materials and methods such as oils acrylics, water based paint drawing, sculpting, sketching printing and crafts. All sessions focus on unblocking the ability of individuals rather than using their disabilities as a barrier. Sessions are facilitated by qualified art tutors with back grounds in health and social care who support and enable vulnerable adults to explore their individual creativity and increase their self-esteem and sense of worth.

Angelou Centre


17 Brighton Grove

Newcastle Upon Tyne

Tyne and Wear



Tel: 0191 226 0394



The Angelou Centre is a black-led women's centre based in the Newcastle upon Tyne. We offer a range of holistic women only services for women from minority ethnic backgrounds across the North East region. As well as frontline support we also work at strategic and national levels ensuring the voices of BME women are represented and heard. We fully support women with disabilities and LBTQI women.




Tel: 0191 455 3027

Barnardo's runs services for children and young people across the East of England from the borders of Northumberland down to Rutlands. We transform the lives of the most vulnerable children in the East.

We believe that we can bring out the best in every child whether the issue is child poverty, sexual exploitation, domestic violence, mental health, disability or special educational needs.

We offer support and advice to children, parents, carers and professionals.

The East regions covers:

  • Northumberland and North Tyneside
  • Newcastle
  • South Tyneside




34-36 New Green Street

South Shields

NE33 5DL


Tel: 0191 427 1666



The Self Care Skills Course is made up of 6 sessions covering

  • What is self-care?
  • Your health beliefs and how to change things for yourself
  • Confidence building and increasing self esteem
  • Learning to manage stress and cope with anxiety
  • Healthy eating, understand food labelling and portion size
  • Exercise and knowing where to go when things go wrong


Step up:

Social Prescribing service using Social Navigators.


British Red Cross


Tel: 0344 871 1111



Our emergency response teams often set up reception centresfor exploited and potentially trafficked people, once local police or the National Crime Agency (NCA) identify them. These are open 24 hours a day for a short-term period. Inside, we:

  • provide emergency provisions, such as food, clothes and blankets
  • offer a listening ear and emotional support
  • give first aid.

People who are trafficked are often separated from their families, and sometimes unable to find them. We can help them look for their loved ones.

Our refugee support teams come across people who have been trafficked into or around the UK or are vulnerable to being trafficked. We support people with subsequent issues, as well as their need for protection and asylum.

Cancer Connections


Provide support for you if have cancer, have had cancer in the past, are caring for someone with cancer, have a child or family member with cancer, or have been bereaved, you are welcome at Cancer Connections.

Cancer Connections is a friendly "home from home", where you can feel safe and supported, knowing that staff and volunteers understand your situation.

We provide:

  • Telephone help
  • Cancer Drop-In
  • Counselling
  • Complementary therapies
  • Family support
  • Welfare Benefits advice
  • Information about cancer
  • Bereavement support for Adults, Families and Children 


Care Quality Commission


CQC National Customer Service Centre
Newcastle upon Tyne


Tel: 03000 616161


We're the independent regulator of health and adult social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

Cedar House: Salvation Army


Cedar House

Denmark Street


Newcastle Upon Tyne



Tel: 0191 224 1509



Cedar House is a hostel for single women in need of support.  A keyworker is allocated to each Service User who will identify the Service User's support needs and co-ordinate their support planning.



  • Drugs and alcohol worker visits on a weekly basis and residents are helped to register with the local GP
  • Support for those moving into independent accommodation.
  • Laundry facilities available


Changing Lives GAP (Girls Are Proud)/MAP (Male Action Project)


Tel: 07812663849



Provides assertive outreach to vulnerable men and women who are involved in sex work, or at risk of being sexually exploited, and over the age of 16.


Provides emotional and practical support to individuals who may not be engaging with other services. Takes a person-centred, holistic approach which aims to support individuals to access and navigate the services they need and empower them to make informed choices for themselves.


Chinese Information Advice Centre: Women Support Project


Tel: 020 7462 1281 or 020 7323 1538


Provides support to women victims of domestic violence on issues relating to housing, legal protection, welfare benefits and children.

Coppergate House


c/o St Silas Church Building

Clifford Street


Newcastle upon Tyne


Tel: 0191 2658621

Accommodation for single homeless people with support needs.

Elder Abuse Response Line

Tel: 0808 808 8141

Offers a confidential helpline which provides information, advice, and support to victims and others who are concerned about, or have witnessed, abuse, neglect or financial exploitation.


Elliott House


4 Bentinck Terrace

Newcastle upon Tyne

Tyne and Wear

Tel: 0191 273 8714
Fax: 0191 226 0049


Elliott House is direct access emergency accommodation managed by The Cyrenians for single homeless men and women with support needs.  3 couples can be accepted. 

Priority is given to applicants with a local connection to Newcastle upon Tyne.



  • Drugs harm minimisation team visits weekly
  • 6-bed unit for residents preparing for detox or rehab




639 - 643 Durham Road

Low Fell



Tel: 0191 487 8825

Emmaus provide accommodation in South Shields for up to 15 formerly homeless people. As well as a home they will provide work, education and training to help residents gain employment in future.

First Contact Clinical


Business Works South Shields

Henry Robson Way

Station Road

South Shields

Tyne and Wear

NE33 1RF


Tel: 0191 427 4685



Provide service relating to substance misuse and promoting health and wellbeing.



Forced Marriage Unit


Tel: 0207 008 0151



Provides advice and support to victims of forced marriage as well as to professionals dealing with cases. The assistance provided ranges from simple safety advice, through to aiding a victim to prevent their unwanted spouse moving to the UK ('reluctant sponsor' cases), and, in extreme circumstances, to rescues of victims held against their will overseas.




Tel: 0800 999 5428



Provides emotional and practical support to lesbian, gay, bisexual and transgender people experiencing domestic abuse.

The Government

The best place to find government services and information simpler, clearer, faster visit the Government website.


Halo Project


Tel: 01642 683 045

Emergencies: 08081 788 424




Supports victims of Honour Based Violence, forced marriages and FGM by providing appropriate advice and support to victims, relatives and friends.

Happy at Home


Tel: 0191 529 2122



Support the elderly and lonely in South Tyneside. We recruit volunteers who make regular visits (usually weekly) to lonely isolated people. We spend our time having a chat, listening to music, sharing a past time or just reminiscing.

Priority is for people who are housebound and do not have family or friends who live close by, or if their family live far away eg in another part of the country or overseas.

People who are housebound or mobile, who have family and friends who live close by, but who have limited availability due to work and other commitments and who are looking for company for their elderly relative or friend.

Hindu Nari Sangh (Hindu women's association)


Tel: 0191 455 8146

Social and cultural group who provide both women and children from all communities living in South Tyneside with advice and support.

Honour Network Helpline


Honour Network Helpline
PO Box 148
LS13 9DB


Tel: 0800 599 9247


The Honour Network Helpline is a national helpline run by Karma Nirvana, a national charity which advises victims and survivors of forced marriage and honour-based abuse.

Hospitality and Hope


Living Waters

St Jude's Church


NE33 5PB


Tel: 07511617548



Soup Kitchen Monday 11:00 - 12:30.

Independent Domestic Violence Advisors (IDVA) Service


Tel: 0191 456 7577, 07545208670 or 07545208671






Provides crisis intervention, support, advice and information to high risk victims of domestic abuse (male and female, including those in same sex relationships) whether you are still in a relationship or are separated from your partner.

Jewish Women's Aid


Tel: 0800 591 203

A confidential and untraceable helpline service, which supports Jewish women and their children who are sufferers of domestic violence.


Living Waters Church

St Jude's Terrace


South Shields

NE33 5PB


Tel: 0191 427 5284


Soup kitchen Sunday 19:00 - 20:00



The MATRIX works with young people under 18 in South Tyneside, their families and carers. The service provides help, support and advice to those whose lives have been affected by drug and alcohol misuse or those who are at risk of developing drug and alcohol problems. For further information, visit the MATRIX website.



Tel: 0808 808 4321



A national helpline for men who have who have been raped, assaulted or abused in childhood or adult life. The helpline also supports partners (male and female) and family members of abused men.

ManKind Initiative


Tel: 01823 334 244








The ManKind Initiative is a charity offering information and support to men who are victims of domestic abuse or violence. This can include information and support on reporting incidents, police procedures, housing, benefits and injunctions. They can refer you to a refuge, local authority or other another support service if you need it.

Matt Talbot Hostel - St Vincent de Paul


186 New Bridge Street

Newcastle upon Tyne



Tel: 0191 261 1187

Fax: 0191 230 3803




The St Vincent de Paul Society (SVP) is an international Christian voluntary organization dedicated to tackling poverty and disadvantage by providing direct practical assistance to anyone in need. The organisation provides long term accommodation for homeless men and people who are receiving help with drug and alcohol abuse histories and mental health difficulties.

Men's advice line


Tel:  0808 801 0327



Provides confidential help, including practical advice, information and emotional support, for any man experiencing domestic violence and abuse from a partner or ex-partner. The service is also accessible to concerned friends, family and frontline workers.

Men's Aid Charity


Tel: 0871 223 9986




Provides practical advice and support to men who have been abused. Also provides information and advice to parents who are looking to maintain a meaningful and responsible relationship with their children after a family breakdown or divorce.



Mental Health in South Tyneside


Tel: 0191 455 4152


Provides an open door drop in centre for anyone requiring mental health care.

MESMAC North East (Newcastle)


Tel: 0191 233 1333


Offers counselling and advice for gay and bisexual men.



Mind is a mental health charity. They make sure anyone with a mental health problem has somewhere to turn for advice and support. For more information, visit the Mind website.

Move on Tyne and Wear

34 Brenkley Way,

Seaton Burn,
Newcastle upon Tyne, 

NE13 6DS


Tel:0300 131 0000 (local rate)

We support people aged 25+ who are out of work due to complex health issues and other barriers to get back into training, volunteering, or employment.


Modern Slavery Helpline and Resource Centre


Tel: 08000 121 700


Through the Helpline

  • Potential victims will have the chance to speak to fully trained call handlers who can help them access relevant services
  • Statutory agencies can call to gain support in dealing with potential victims, and to receive guidance in accessing all the information and tools available through the associated

Resource Centre

  • Businesses can call for information, advice and also to report any concerns they have about potential instances of modern slavery in their operations
  • Members of the public and those delivering services on the front-line can also report any modern slavery suspicions or concerns about individuals, premises or locations

National Centre for Domestic Violence


Tel: 0800 970 2070



Provides a free, fast emergency injunction service to survivors of domestic violence.

National Domestic Violence Freephone Helpline

Tel: 0808 2000 247


Provides a service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

National Stalking Helpline


Tel:  0808 802 0300




Provides information and guidance on the law, how to report stalking, gathering evidence, staying safe and reducing the risk.

North East Council on Addictions (NECA)

Suite 19 Cookson House

River Drive

South Shields

Tyne and Wear

NE33 1TL


Tel: 0191 456 9999




NECA offers support and treatment associated with alcohol / drug misuse and gambling.



  • Support / treatment
  • Advice and guidance

Northern Engagement into Recovery from Addiction Foundation (NERAF)

Suite 2K

North Sands Business Centre

Liberty Way




Tel: 0191 514 8520



NERAF is an independent charity established to help transform people's lives by helping them to fully recover from substance misuse.  They provide support in group sessions or via a 1-2-1 coaching and mentoring service where you will work with your own recovery coach for as long as you need to.


Options (Impact Family Services)


Tel: 0191 456 7577





  • Confidential and non-judgemental advice to women over 16, on domestic abuse issues, in a safe place
  • Contact with and referral to other relevant organisations
  • Weekly support groups giving opportunities to meet survivors of domestic abuse and make new friends
  • 'A place for you' counselling service

Panah (black women's refuge and outreach service)


Tel: 0191 284 6998




Offers temporary refuge accommodation, practical and emotional support and outreach services.

Places for People (South Tyneside Women's Aid) Women's Refuge


Tel: 0191 454 4726

Offers advice and support as well as providing safe, temporary and emergency accommodation to women, with or without children, at risk of domestic abuse.




Tel: 0191 232 9109 (Northumberland and Tyneside) or 0191 565 4967 (Sunderland)


Provides a counselling service for problems within adult relationships.

Rape Crisis Tyneside and Northumberland



Tel: 0800 035 2794

National Freephone Helpline: 0808 802 9999

Office/Admin line: 0191 222 0272





Provides information, support and counselling to girls and women, aged 13 and over, who have experienced any form of sexual violence at any time in their lives.

Rape and Sexual Abuse Support Centre (RASAC)


Tel: 0808 802 9999



National helpline for survivors of rape and childhood sexual abuse, their families and friends. Provides emotional and practical support.

REACH (Rape, Examination, Advice and Counselling Help)


Tel: 0191 221 9222



Provides a free, confidential counselling, support and advice service for women (aged 16 and over at the time of the assault) who have been subject to an attack of a sexual nature, along with an appropriate environment for the gathering of forensic evidence, when this is required.




Tel: 0808 802 4040




A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.



Tel: 0116 25 56 234

Offers advice, information and support to parents, guardians and family members who have experienced or who fear child abduction.



Salvation Army


Tel: 0300 303 8151

Confidential referral helpline available 24 hours a day, 7 days a week.


Specialist support and safe houses also available. 



15 Portland Terrace

Newcastle Upon Tyne

Tyne and Wear



Tel: 0191 232 7272




Provides emotional support for people experiencing distress and despair.

Sanctuary Scheme (South Tyneside Homes)


This scheme can be accessed by contacting:

·         South Tyneside Homes - 0300 123 66 33

·         Domestic Violence Co-ordinator - 0191 424 7954

·         Northumbria Police Crime Prevention Department - 101

If the fear of domestic abuse is making you think about moving, the Sanctuary Scheme could make it possible for you to stay living safely in your own home, if the perpetrator no longer lives there. The scheme is free and removes the fear of living at home by installing extra security to your property.

Social Care Institute for Excellence (SCIE)


The Social Care Institute for Excellence (SCIE) improves the lives of people who use care services by sharing knowledge about what works. They are an independent charity working with adults, families and children's social care and social work services across the UK. For more information, visit the Social Care Institute for Excellence website.

South Tyneside Churches Key Project


1st Floor

Salvation Army

South Shields

Tyne and Wear

NE33 4EB


Tel: 0191 496 9710



South Tyneside Churches key Project works in partnership with other agencies to motivate and guide young people experiencing hardship in South Tyneside through a process of positive change.



  • Assistance with homelessness
  • Tenant support programme
  • Accommodation

Food packs are available for 16-25 year old young people only if requested in advance by a partner agency such as Connexions at Ocean Road Community Association.

South Tyneside Lifecycle Primary Care Mental Health Services


Tel: 0191 283 2937


Multi-disciplinary team of professionals from education, health and counselling that work with people across the lifecycle.


We offer wide range therapeutic supports that have been proven to be effective in improving mental health and well-being. This includes:

  • Cognitive Behavioural Therapy (CBT)
  • Family Therapy
  • Person Centred Counselling
  • Computerised Therapy (Beating the Blues)
  • Supported Self-Help
  • Interpersonal Therapy (IPT)
  • Cognitive Analytic Therapy (CAT)
  • Eye Movement Desensitisation and Reprocessing (EMDR)

South Tyneside Council Community Learning Disability Team


Tel: 0191 451 6204 or 0191 451 6290


Provides counselling and therapy to both victims and perpetrators of domestic violence who have a learning disability.

South Tyneside Sexual Health Services


Stanhope Parade Health Centre

Gordon Street

South Shields

NE33 4JP


Palmers Community Hospital

Wear Street


NE32 3UX


Tel: 0191 402 8191


The following services are offered:

  • Contraception - pills, injection, implants
  • IUS/IUS coils
  • Condoms and lube including C Card
  • Testing and treatment of sexually transmitted infections (including patients with symptoms)
  • Health advisor
  • Pregnancy tests/pregnancy options

South Tyneside Victim Support


Tel: 0191 454 6198



  • Confidential help and support to victims, their friends and families and witnesses of domestic violence/other crimes
  • Information on police court procedures, criminal justice system and support while attending court
  • Help with criminal injuries, compensation and insurance claims
  • Contact with and referral to other relevant organisations.

Specialist Independent Sexual Violence Advisor (ISVA)


Specialist: Abbi Buchanan


Tel: 07872116502

A specialist ISVA is someone who can offer support to any individual over the age of 18 years old involved in the sex industry and anyone exposed to sexual exploitation if they have experienced rape or sexual assault.

The areas the ISVA covers include Gateshead, Sunderland and South Tyneside.


STDAPP (South Tyneside Domestic Abuse Perpetrators Programme)


Stanhope Parade

South Shields

Tyne and Wear

NE33 4BA


Tel: 0191 455 3027

Fax: 0191 456 8009


Voluntary project for men. 



Tel: 0300 500 0914



To report people sleeping rough.  They will try to connect them to local services. 

Survivors UK Ltd.


Tel: 0845 122 1201




This is a helpline for men who have been victims of rape or sexual abuse.



Tel: 0191 232 7272

Provides emotional support for people experiencing distress and despair.

Turning Point


Tel: 0207 481 7600


One of the largest providers of substance misuse services in England with a range of drug and alcohol services to help people recover from addiction and gain control of their lives. Successful treatment starts with being there at the right time - providing support when clients are ready to take the next step.

Wellbeing Information Directory


Tel: 0191 417 8043




Information on how to keep your mind and body healthy.

Women's Aid


Tel: 0808 200 0247 (24 hours)




The Women's Aid website provides a wide range of resources to help women and young people.

Your Voice Counts


Tel: 0191 478 6472



An advocacy service for adults with learning disabilities. We work to promote people's independence, confidence and ability to speak up to themselves in the Gateshead and South Tyneside

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