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Accessibility

Accessibility statement for South Tyneside Council

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The same link text is sometimes used for different destinations
  • On some pages, not all content is included in landmarks and landmarks are not clearly named
  • PDF and Word documents are not fully accessible to screen reader software
  • On some pages HTML is used to format content
  • On some pages iFrames are missing titles

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out more about how to contact us.

Technical information about this website's accessibility

South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non accessible content

Non compliance with the accessibility regulations

We are working to make this website as accessible as possible. We will update this statement with details of any areas of this website which do not comply with the accessibility regulations on 23 September 2020.

PDFs and Word documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and some forms published as PDF and Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some PDFs and Word documents published after 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We know that PDF and Word documents are not fully accessible to screen reader software. We plan to replace PDF and Word documents on our website with accessible HTML pages.

When considering whether we can provide the information in an accessible format, we will assess:  

  • how much the work would cost and the impact that carrying out the work would have on us
  • how much users with a disability would benefit from us carrying out the work

We will prioritise:

  • documents which have essential information about how to access our services
  • forms which can't be submitted online
  • documents which are regularly downloaded by our customers

Following the assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this in the disproprotionate burden section below.

Disproportionate burden

Following an assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this here and provide details of how you can request the information in a different format like accessible PDF, large print, easy read, audio recording or braille.

Something which is a disproportionate burden now will not necessarily be a disproportionate burden forever. If circumstances change, we will re-assess whether we can provide the information in an accessible format.

Content that's not within the scope of the accessibility regulations

How we tested this website

This website is currently being tested for accessibility. The test is being carried out by South Tyneside Council.

We are testing our main website platform, available at www.southtyneside.gov.uk, including:

  • Homepage
  • Content pages
  • Search page
  • News search page
  • News page
  • Job vacancy search
  • Job vacancy page

What we're doing to improve accessibility

We're currently working to improve the accessibility of this website. If you have any problems using this website, or if you think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

This statement was prepared on 5 November 2019. It was last updated on 5 November 2019.

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