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Accessibility

Accessibility statement for South Tyneside Council

This accessibility statement applies to www.southtyneside.gov.uk

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The same link text is sometimes used for different destinations
  • On some pages, not all content is included in landmarks and landmarks are not clearly named
  • PDF and Word documents are not fully accessible to screen reader software
  • On some pages HTML is used to format content
  • We link to some online services that are not under our control and we cannot guarantee their accessibility 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out more about how to contact us.

Technical information about this website's accessibility

South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The content listed below is non-accessible for the following reasons.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

  • On some parts of the website, the colour contrast makes it hard to read text. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast minimum).

Search boxes

  • The search box at the top of the website, and the box to subscribe to our newsletter at the bottom of the website, don't have visible label fields, so people might not know what the boxes are for. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

Links

  • At the bottom of the website, the same icons are used for links going to different destinations, so people might not know which link to click on. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  • On some pages, the same link text is used for links going to different destinations, so people might not know which link to click on. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  • On some pages, external links are identified only by colour, so people might not know if text is a link. This doesn't meet WCAG 2.1 success criterion 1.4.1 (use of colour).

Forms

On some pages, input fields have no description. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 3.3.2 (labels or instructions)
  • 4.1.2 (name, role, value)

Other issues

  • The homepage does not have a top level heading. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • On some pages the HTML is used to format content. This doesn't meet WCAG 2.1 success criterion 2.4.4 (link purpose, in context).
  • On some pages iFrames are missing titles. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role, value).
  • On some pages, the ID used for an element on the page is also used for another element on the page. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • On some pages, HTML5 or WAI-ARIA landmarks have not been named, so people might not know the difference between them. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • Not all content is included in HTML5 or WAI-ARIA landmarks. This doesn't meet WCAG 2.1 success criterion 1.3.1 (info and relationships).
  • Some assistive technologies may not be able to read the alert banner across the top of the website. This doesn't meet WCAG 2.1 success criterion 3.3.1 (error identification).
  • When navigating with a keyboard, it isn't always clear to see which link or element is highlighted. This doesn't meet WCAG 2.1 success criterion 2.4.7 (focus visible).

PDFs and Word documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and some forms published as PDF and Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some PDFs and Word documents published after 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We know that PDF and Word documents are not fully accessible to screen reader software. We plan to replace PDF and Word documents on our website with accessible HTML pages.

When considering whether we can provide the information in an accessible format, we are assessing:  

  • how much the work would cost and the impact that carrying out the work would have on us
  • how much users with a disability would benefit from us carrying out the work

We are prioritising:

  • documents which have essential information about how to access our services
  • forms which can't be submitted online
  • documents which are regularly downloaded by our customers

Following the assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this in the disproprotionate burden section below.

Online forms

Some of our online forms are provided through e-services. See the accessibility statement for e-services.

Online services we link to

We link to some online services that are not under our control and we cannot guarantee their accessibility:

  • Council Tax and Benefits online services
  • Library catalogue
  • Search for childminders

We are working with our suppliers to report accessibility issues.

We are continuing to work through these accessibility issues. We are making sure any new content or digital services we build meet accessibility standards.

Disproportionate burden

Following an assessment, if we decide that meeting the accessibility requirement would be a disproportionate burden, we will explain this here and provide details of how you can request the information in a different format like accessible PDF, large print, easy read, audio recording or braille.

Something which is a disproportionate burden now will not necessarily be a disproportionate burden forever. If circumstances change, we will re-assess whether we can provide the information in an accessible format.

Content that's not within the scope of the accessibility regulations

Preparation of this accessibility statement

This statement was prepared on 5 November 2019. It was last reviewed on 21 September 2020.

This website was last tested on 14 September 2020. The test was carried out by South Tyneside Council.

We tested 2582 pages on our main website platform, available at www.southtyneside.gov.uk, including:

  • Homepage
  • Content pages
  • Search results page
  • News search page
  • News page
  • Job vacancy search
  • Job vacancy page

What we're doing to improve accessibility

We're currently working to improve the accessibility of this website. If you have any problems using this website, or if you think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

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