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How to make an Environmental Information Regulations request

Information Governance team
Town Hall, Westoe Road
South Shields
Tyne and Wear
NE33 2RL
Phone: 0191 424 6539


EIR requests can also be made verbally, by telephone or in writing at the address above.

If you are making a request verbally it is recommended you keep a note of the person you speak to and the outcome of the conversation as you may wish to follow this up at a later date. A written request is most appropriate as this is written proof of your request.

Our duty

South Tyneside Council has a duty to:

  • Respond to all EIR requests within 20 working days
  • Offer advice and guidance, where appropriate to ensure you acquire the information you seek
  • Respond to requests free of charge where the cost is less than £450 or two and a half working days
  • Provide information in a suitable format

If part of an EIR request falls within Freedom of Information Act 2000 or Data Protection Act 1998 then the correct regime will apply in terms of timescales, costs and exemptions.

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