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Why and how to complain

Why complain?

We are here to do our best for you, our customers, and we care deeply about serving you well.

That's why we want to hear from you when things go wrong and you aren't happy with the service we've given. We want to know so that we can try to put things right. We also want to learn from our mistakes so that we don't make those same mistakes again.

So if you are unhappy with any aspects of the Council's services we want you to tell us.

For example if:

  • you are not satisfied with the quality of services we provide
  • you have a complaint about a Council employee
  • you feel we have applied a Council policy inconsistently or unfairly

How to complain

You can make your complaint:

You can also seek help from our Customer Advocates Service to make your complaint. You can contact them on 0191 424 6028 or by emailing complaints@southtyneside.gov.uk.

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