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  1. Overview
  2. How to complain


Coronavirus (COVID-19) update

We will attempt to handle any complaints though our normal processes but we may not be able to meet our usual timescales for responding.

We will be prioritising any complaints that relate to safeguarding or social care. Rest assured that all complaints will be logged.

We appreciate your support and understanding at this challenging time.

We are here to do our best for you, our customers, and we care deeply about serving you well.

That's why we want to hear from you when things go wrong and you aren't happy with the service we've given. We want to know so that we can try to put things right. We also want to learn from our mistakes so that we don't make those same mistakes again.

So if you are unhappy with any aspects of the Council's services we want you to tell us.

For example if:

  • you are not satisfied with the quality of services we provide
  • you have a complaint about a Council employee
  • you feel we have applied a Council policy inconsistently or unfairly

Next page: How to complain

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