Request support with care online
Who can get help?
We use National Eligibility Criteria to help determine what kind of support you need as well as what help you are eligible for.
For details about eligibility and more about the care assessment process, see: About care assessments
If it's an emergency, please phone us immediately on:
0191 424 6000
Mon to Thurs 8.30am to 5pm, Fri 8.30am to 4.30pm.
0191 456 2093
Evenings, weekends and bank holidays.