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Living Better Lives (ASC)

Haven Court

  • Haven Court
  • McAnany Avenue
    South Shields
    Tyne & Wear
    NE34 0HQ

  • 0191 404 5500

About Haven Court

Haven Court is a purpose-built and innovatively designed facility which provides integrated health and social care services for our older residents, their carers and families across South Tyneside. 

The state-of-the art facility brings together key health, social care and voluntary sector services, to improve the range, quality and co-ordination of care and support, especially if you have dementia, to enable you to live independently in your community for longer. 

Haven Court is on the South Tyneside District Hospital site, but has its own separate entrance and car park, with access from McAnany Avenue.

Our vision for Haven Court is for it to become a hub for the local community, providing person-centred care and support. Whether you need access to residential services, respite care or simply want to meet in the café, the centre will provide a 'haven' for you.

Our vision is underpinned by the following values;

  • Compassion
  • Care
  • Courage
  • Commitment
  • Competence
  • Community

You will have access to a wide range of high quality support and services at Haven Court, including residential, day and respite care, and short stay care for reablement and recuperation. "Reablement" refers to short-term care that seeks to rebuild the skills you need to live independently and reduce your need for ongoing support. 

How can I access the services at Haven Court?

Some of our services will be accessed through a social care assessment, while others are available directly at Haven Court. For more information please contact us.

Services

  • Open internet access
  • Café - The café offers a wide range of drinks and snacks, and is open to everyone. The café will also provide you with the opportunity to visit Haven Court to get to know us outside of a more formal consultation setting
  • Shop - The on-site shop provides you with a wide selection of essential items, household goods, and confectionary
  • Hair and beauty salon - Our salon provides hair and beauty therapy treatments provided by South Tyneside College
  • Information and advice - A wide range of information and advice on services are available to support you

Care Navigator                                                 

Our Care Navigator provides free, confidential and impartial information advice and advocacy to support older people living in South Tyneside.

Our aim is to enable you to remain independent, and improve your physical and mental health and quality of life, to reduce reliance on health and social care services.

The Care Navigator will liaise with a wide range of health, social care and voluntary sector community services, provide information on local facilities relevant to our older people and their carers and families.

We are experienced in providing practical and emotional support to help older people to cope with changes and issues that can arise in later life, provide a better understanding of the help and support available and offer practical solutions to enable you to remain independent.

Peer support

If you suffer from dementia, then you and your carers and family can come along to our Dementia Friendly Cafés at South Shields and Jarrow where you can share information and experiences, or simply have a cup of tea and a chat. These are places where you can get information, find out where else to go to for support or listen to a guest speaker.

Carers' meetings

These groups give your carers the opportunity to meet others experiencing similar issues and share their stories as well as providing information.

Singing for the Brain®

Singing is not only an enjoyable activity, but can also provide a way for you and your carers to express yourselves and socialise with others in a fun and supportive group. Sessions are held at South Shields and Jarrow. People with early to moderate stages of dementia and their carers are welcome to join us at one of our fun and stimulating sessions.

If you are interested in either of the support groups or would like to speak to our Dementia Support Worker.

To learn more about what support Alzheimer's Society may be able to offer, please visit www.alzheimers.org.uk

Memory Protection Service                                  

The Memory Protection Service provides a comprehensive assessment, diagnosis and support service for you if you have noticed a change in your memory or thinking ability.

Available at Haven Court, the service also provides education and information in a range of formats appropriate to each individual as well as support for your relatives and carers.  It also offers signposting to statutory and voluntary agencies who may be able to provide additional advice and support.

The team is made up of specialist trained clinicians, including doctors, nurses, an occupational therapist and a psychologist.

Challenging Behaviour Home Carer Intervention Service - supports families, carers of people whose behaviours have been affected primarily by dementia but also other conditions such as anxiety or depression.  Individual or group sessions will be offered at Haven Court

Memory Diagnostic and Treatment Clinics - The clinics will provide a comprehensive diagnosis in a timely manner for people who experience difficulties with their memory.

Specialist trained doctors, psychologists, occupational therapists and nurses will support you and your family through the diagnosis and the appropriate treatment plan. Your physical health is also important to us and you will be offered a physical health check to enhance your general wellbeing.

Education and information will be tailor made for every individual, as well as your relatives and carers, according to your needs. The team will work in partnership with you and other statutory and voluntary agencies to support you and your family through your diagnosis and treatment plan.

Other Specialist Services - Our psychologists will offer individual appointments for a variety of needs including assessments and treatments which could include family therapy and Cognitive Behavioural Therapy (CBT). Our occupational therapists also provide individual and group activities for people affected primarily by dementia but also other conditions such as anxiety or depression.

Telecare

We have a wide range of equipment to support you both at home and while you are using services at Haven Court.

We have a demonstration room where you can see equipment set up, and learn how to use the equipment safely and effectively. If you would like to arrange for a demonstration, or to speak with a member of our Telecare Team, please ask at reception for details.

Short stay reablement and recuperation

This is an integrated service designed to help you to relearn short-term care that seeks to rebuild the skills you need to live independently and reduce your need for ongoing support.  This aims to enable you to:

  • avoid going into hospital 
  • avoid going into long-term residential care before you need to
  • recover quickly from illness

Residential and nursing care - long stay services

Residential and nursing services, including respite breaks, are available on the first floor of Haven Court.

Any charges for these services are in line with South Tyneside care home charges and applied using South Tyneside's Care and Support Charging Policy, and financial assessment procedures.

Carers

For information, help and support for carers, see Carers

Volunteering

Are you looking to learn new skills, gain work experience or use the skills and experience you already have to give something back into your local community, or simply stay active during retirement?

We can provide a wide range of volunteering opportunities to assist older people, their families and carers accessing our services.

Care Quality Commission inspection report

View the Haven Court booklet

To view and print the Haven Court booklet, please see Haven Court booklet2.51MB

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