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Welfare Support Service

The Welfare Support Service gives debt, benefit and money advice.

The service is the first point of contact for money advice in South Tyneside. It is free, impartial and confidential.

Who we can help

The Welfare Support Service is open to everyone living in South Tyneside including social renters, private renters and home owners.

What we can help with

Our team of expert advisors gives advice on debt, benefits and budgeting.

We can help if you need:

  • Benefit advice
  • Support with benefit applications, appeals and tribunals
  • Debt advice, including bankruptcy and debt relief orders
  • Advice on whether you will be better off in work
  • Support with budgeting
  • Help preparing for Universal Credit
  • Help with the impact of the Bedroom Tax or Benefit Cap
  • Support to keep your home and make the most of your money

The Welfare Support Service aims to increase access to the service across South Tyneside, making use of mobile technology and community venues. The service also supports with increasing digital access and access to employment.

Crisis support

The Welfare Support Service also manages the Local Welfare Provision scheme. This is the Council-run scheme which provides crisis expenses and community care support.

Find out more about Crisis support.

Contact the Welfare Support Service

Do you have a question about debt, benefits or managing your money?

Our team of expert advisors is always happy to help.

Before getting in touch, you can see answers to some of our customers' most common questions about debt and benefits

Call us on 0191 424 6040.

Or, send us an enquiry below and we'll get back to you.

Contact the Welfare Support Service


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  • Welfare Support Service
  • 0191 424 6040

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