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Fitness class booking and cancellation policy

Policy changes

Please note our fitness class booking and cancellation policy has changed. If you fail to attend, or attempt to cancel a class within the three hour notice period, you will accrue a "default" on your account.

Three or more "defaults" in a calendar month will result in you losing your advance booking rights. You will then be placed on a "suspension list" for 14 days, during which time you won't be allowed to book onto a class.

For more information please ask at reception.

Booking a fitness class

To make a booking please speak to one of our leisure reception staff, either in person or by telephoning any of our facilities (excluding Jarrow Community Pool).

You must be aged 14 or over to attend one of our classes.  Those under the age of 16 must be accompanied by an adult. 

Payment for classes should be made before the class, please arrive early and allow sufficient time to pay at reception.

Bookings can only be made by the person who wishes to attend the class, as only one place can be allocated at a time. You cannot book a place on behalf of another person.

You cannot reserve back to back bookings of the same discipline in advance.  We strongly advise clients against doing two classes in a row, however if spaces are available you can register immediately prior to the session, but this is at your own risk. 

If you are a member or discount card holder:

If you are a member or discount card holder, you can book a place on our classes up to seven days in advance. All classes can be booked from 7am*, regardless of the start time. (*Individual opening times of centres vary, please consider this when attempting to book a place on a class.)

When making your booking, please have your membership number to hand as this will be required to secure your place.

If you aren't a member:

If you aren't a member, you can book on the day of the class.

Cancelling a fitness class

If you want to cancel a class booking, you must contact one of our facilities any time up to three hours before the class starts. This gives us the opportunity to offer your place to someone else.

If you do not cancel your class and fail to attend, or attempt to cancel within the three hour notice period you will accrue a "default" on your account. Three or more "defaults" on your account in a calendar month will result in you losing your advance booking rights. You will be placed on a "suspension list" for 14 days and will only be able to attend a class during this period if there are spaces available on the day.

Late entry

Please try to allow yourself plenty of time to check in/pay so that classes can start on time. The warm up is an important part of the class and entry can be refused once the class has started. This is important during busy periods.

Registration

Jarrow Community Pool/Jarrow Hub/Monkton Stadium/Temple Park Centre:

Please make sure that for all classes a ticket is collected at reception and your visit is recorded.

Haven Point/Hebburn Central:

To prevent you having to queue at reception, pre-booked members can go straight to the studio/poolside for registration. If you have not booked, even as a member you must visit reception to have your place officially allocated, simply "dropping in" to the class is prohibited.

Please make sure that your name is ticked off the register, otherwise it will appear that you have not attended the class and could result in you accruing a "default" on your account. The recording of your visit is your responsibility and not the instructor.

Fitness class timetable

View all Fitness classes in South Tyneside

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