We want to work with landlords to make sure that housing benefit is paid on time. We also want to make sure that overpayments and the risk of any enforcement action are kept to a minimum.
It is important that you contact the housing benefit office as soon as your tenant falls into arrears with their rent payments.
Wherever possible we will try to resolve the situation. In return we ask landlords/agents to respect our obligations towards client confidentiality and the Data Protection Act when they make enquiries about their tenants.