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Order a new bin or caddy

Coronavirus (COVID-19) update

We are still delivering wheeled bins.

We are introducing new social distancing measures: 

  • You will no longer need to sign for the bin
  • The bin will be left in a visible position, please check your back lane if you have one

Keep your bins in a safe place on your property and return them on the same day after collection.


There is a charge for all replacement wheelie bins if:

  • One of your wheelie bins has gone missing
  • There is no bin at your property when you move in (this includes if you have moved into a 'new build' home and there is no bin at your property)
  • Your bin is damaged (including fire and vandalism)

If your wheelie bin is damaged by us, there is no charge for a replacement, in this case please call the Contact Centre on 0191 427 7000.


  • grey household bin (new) - £26.90
  • grey household bin (refurbished) - £18.40
  • blue recycling bin (new) - £20.90
  • green garden waste bin (new) - £20.90

The standard bin size is 240 litres.

You are only entitled to one household bin per property.

Our crews will empty one household bin per property on collection day.

Request a new bin

Blue bin caddy

Replacement black caddies for the recycling blue bins are issued free of charge.

We are unable to provide replacement blue bin caddies at the moment.

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