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2017 green waste collections
The new green waste collection service is due to start the week beginning Monday 27 March 2017.
Bin stickers are currently being sent out by 2nd class post.
If you have not received your pack by 24 March, please call the Customer Contact Centre on 0191 427 7000.
If you haven't already subscribed to the new service, we will send out your subscription information including bin sticker within 15 working days when you subscribe. You can begin to receive the service as soon as you display the sticker on your green bin.
Check your collection day
Check your green bin collection day.
About the green waste collection service
Your green bin is collected fortnightly from April to October. There are no green waste collections from November to March due to the limited amount of garden waste produced.
On your collection day, please make sure your bin is outside by 7.30am (where the edge of your property meets the footpath / road) and returned to your property on the same day.
If there are any changes to green bin collection dates, we will notify you via the website, Council publications and the press. We may suspend collections in exceptional circumstances, for example adverse weather conditions.
Terms and conditions
green waste collection service terms and conditions
When you subscribe to the service
You will continue to use your existing green bin. If you do not have a green bin, or you have lost it, you will need to buy a new one for £18.20. You can
order an additional bin online
You will be sent a sticker in March to place on the body of your green bin, below the handle. Please use a permanent marker to put your address on this sticker. Your details will also be added to a list so the collection crew knows that you have subscribed to the service.
We will notify you in writing around a month before your subscription runs out.
You can have as many green bins as you need. You will need to pay £30 per year, or £75 for 3 years, for each additional green bin collection.
You will also need to buy your additional bin(s). Each bin costs £18.20 to buy. You can
order an additional bin online
What to put in your green bin
- Flowers and plants
- Hedge trimmings
- Branches (not more than 10cm thick)
- Prunings and twigs
- Windfall fruit
The following items are not accepted:
- Food or kitchen waste
- Animal bedding
- Cat or dog faeces
- Vacuum dust or fire cinders
- Soil, stones or rubble
- Wood that has been treated or painted
- Cardboard and Tetra packs (milk or juice cartons)- these can all go in your
blue recycling bin
- Plastic flower pots, trays or bags
If your bin contains items it shouldn't
If your bin contains items it shouldn't we will leave a sticker on your bin explaining this and will empty it on your next scheduled green waste collection as long as the items have been removed.
South Tyneside Council reserves the right to refuse to empty a bin if it contains the wrong materials (listed above), or it is deemed to be too heavy.
Extra garden waste
Please do not overload your bin. Our crews must be able to safely move the bin to the vehicle for emptying and it must also be lifted safely by the vehicle.
Do not put bags of garden waste next to your bin. You can take extra garden waste to the
Or, ring the Customer Contact Centre on 0191 427 7000 and we can arrange for a Supervisor to come to your home to quote for the removal of the garden waste.
There are no concessions for the service.
If you have a smaller 140 litre green bin you will still have to pay the full amount.
Help moving your bin
If you already get help to put your bin out, this will automatically continue.
If you are physically unable to put your bin out for collection and there is nobody you can call on to help, you can
Request help to pull your bin out.
You can have a compost bin instead of, or as well as a green bin. Find out about
Subscribing part way through the year
You can subscribe part way through the year if there is capacity on the collection rounds, and if you live in an existing collection rounds area. The cost will still be £30 per year, or £75 for 3 years.
Frequently asked questions:
I did not see a confirmation screen, has my payment has been taken?
It can take up to 30 seconds for your payment to be processed and you will see a confirmation screen when your payment has been taken. If you are not sure if your payment has been successful, please contact the Customer Contact Centre on 0191 427 7000.
Why do I have to pay for the service?
Since 2003 we have provided a green waste service with a fortnightly collection for items such as grass cuttings, leaves, branches, weeds and hedge clippings. However, because of pressures on the Council's budget, and even though a lot of residents in the Borough contribute to the service they do not use it, we have decided to introduce a charge for residents who continue to want a collection of their green waste.
The Council has received a reduction of 45% in its core government funding since 2010. These reductions in our funding, coupled with rising demand for many of our statutory services such as social care has meant that we have had to find savings of over £120m over the same period. Achieving these savings has involved some tough decisions but wherever possible we have minimised the impact on service delivery and protected front line services, especially those which support the most vulnerable in our society.
The Government's austerity programme continues, meaning that we are now expecting further reductions in our funding for the next 5 years. We estimate that by the end of 2019/20 we will have seen a reduction of almost 65% in our funding from central government since 2010.
Your Council Tax bill includes a charge for the collection and disposal of domestic and dry recyclable waste. The Council does not have a statutory duty to cover the cost of collecting garden waste, and where it does collect garden waste, it can make a charge. In fact many other Councils have already introduced a charge for collecting green waste, and due to the Council's budget position, we are unable to continue to provide this collection service without recovering some of the costs.
Not all properties in South Tyneside receive the green waste service, so it is fairer that only those households who want to continue to receive the service pay for it. Although this has been a difficult decision, we believe that the charges being equivalent of between £1.66 and £2 per collection, the service provides value for money for those households that choose to subscribe.
Why am I being penalised for having a large garden?
You are not being penalised for the size of your garden. The green waste collection service needs more resources to deal with your waste, including additional wagons and manpower. It is only fair that those residents who need a green waste collection pay for the service.
Can I share a bin with a neighbour?
Yes, as long as the bin is registered to an address and the service is paid for. It is up to the neighbours to sort out sharing the bin and the costs.
What if I move house?
If you move house within the South Tyneside Council area, you must notify us immediately of your new address. If your new address is on an area covered by the green waste collection service, we can have your details transferred to your new home. You may take your green bin with you when you move home.
If your new home is not on the green waste collection service, we cannot arrange for a refund of your subscription. If you move to a home outside of the South Tyneside Council area then again we cannot arrange for a refund of your subscription.
Can I have a refund if I decide to stop collections during the year?
No, there will be no part year refunds.
What if my bin has not been emptied?
If your green bin has not been collected, please check you have the correct collection day before reporting this online -
Report a missed bin collection.
We will then investigate and if it is our fault, we will arrange for your bin to be emptied within 5 working days. You will not receive a refund for a missed collection.
What if I don't want to participate?
The scheme is voluntary.
Please keep your green garden waste bin in case you change your mind at a later date.
Can I put my garden waste in my grey household bin?
Yes, but if you can't fit your garden waste in as well as your general waste, we recommend that you take your garden waste to the
Why can't I put food waste into my green bin?
Food waste contaminates the final product, the soil improver, which means that it will not meet the required standards for use in landscaping projects and may have to be disposed of at landfill.
Can I line my bin to keep it clean or put bags of green waste in it?
No, you can't line the bin as liners contaminate the waste and can damage shredding equipment used at the composting facility. For the same reason you cannot put bags in the bin. Garden waste must be placed loose in the bin.
If I lose my green bin, will I be charged for a replacement?
Yes, the bin is your responsibility to look after, please bring your bin in as soon as possible after collection. You can
order a new bin online.
What if I lose my sticker?
If your sticker has come off or been lost, contact us on 0191 427 7000 and we will send out a replacement sticker.
My bin is dirty, will the Council clean it?
No, the bin is your responsibility to clean. The Council does not offer a bin cleaning service.
What happens to the garden waste?
Garden vegetation is taken to the Council's garden waste contractor; SITA UK's composting facility at Ellington, Northumberland.
There it undergoes a process called windrow composting, where the vegetation is screened, shredded and then laid out in rows where it is occasionally turned. The resulting 'soil improver' compost is then used on landscaping projects, and is also available to purchase at the Windmill Warehouse,
Recycling Village. For information on purchasing the soil improver call 0191 455 5517.