Report a missed bin

We are sorry if we have accidentally missed your household, recycling or garden waste collection.

Before you report a missed bin collection:

• make sure that you have the correct bin out on the correct day (we empty your bin once a week on an alternate weekly cycle - one week waste, one week recycling) - check your bin collection dates
• put your bin outside by 7.30am on collection day
• please leave the bin at the edge of your property in an obvious place so our crews can find it easily
• our collection crew will attach a tag to the handle of your blue recycling bin if we find incorrect items inside - check what can go in your recycling bin
• we may empty your blue recycling bin at a different time to your inner caddy, on the same day (so that paper is collected separately, without mixing it with the other material)
• make sure the lid is closed (if the lid isn't closed we will either not empty the bin, or will remove bags to allow the lid to close)
• please leave the bin at the edge of your property in an obvious place so our crews can find it easily
• we cannot collect any extra waste alongside your bin

Please note that we will not return to empty your bin before your next collection day if:

• your bin was not out for collection when we visited your street
• the wrong bin was presented
• the bin contained items or materials we don't accept and has been stickered