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Book a fitness class: Default marks on your account

Visiting our leisure centres

You no longer need to book swimming and gym sessions. You still need to book fitness classes.

Visiting our leisure centres


  1. Book a fitness class
  2. When sessions become available
  3. Back-to-back sessions
  4. Alerts and notifications
  5. Cancelling a booking
  6. Default marks on your account
  7. Help to log in to your account

Default marks on your account

You will get a 'default mark' on your account if:

  • You fail to attend a session
  • You cancel your place on a session within 3 hours of the session start time

Restrictions on your account

If you get 3 or more default marks in a calendar month, your account may be restricted.

We reserve the right to apply the following restrictions to your account:

Restrictions to your leisure account Restrictions to your account
Duo, multi members and 30-day pass holdersYou won't be able to access online bookings for 14 days.
Get Active card holders and non-membersYou won't be able to book sessions in advance for 14 days. You will only be able to attend a session if there are spaces on the day.


Next page: Help to log in to your account

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