Skip header

Accessibility: E-services

Accessibility statement for e-services

This accessibility statement applies to https://portal.southtyneside.info/eservices/

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • It can be difficult to use this e-services on a mobile phone
  • You can't zoom in up to 300% without the text spilling off the screen
  • Some forms fields are missing labels
  • It can be difficult to navigate and complete forms using a keyboard
  • On some parts of the website, the colour contrast makes it hard to read text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out more about how to contact us.

Technical information about this website's accessibility

South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Online forms

On some forms, input fields have no description. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 3.3.2 (labels or instructions)
  • 4.1.2 (name, role, value)


On some forms, text areas have no description. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 3.3.2 (labels or instructions)
  • 4.1.2 (name, role, value)


On some forms, select boxes have no description. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 3.3.2 (labels or instructions)
  • 4.1.2 (name, role, value)


On some forms, headings are missing text. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 2.4.10 (section headings)
  • 4.1.2 (name, role, value)


On some forms, the 'bold' tag is used to format text. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)


On some forms, 'i' tag is used to format text. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)


On some forms, 'u' tag is used to format text. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)


On some forms, labels are not connected to form control. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)


On some forms, form control labels are missing text. This doesn't meet WCAG 2.1 success criteria:

  • 1.3.1 (info and relationships)
  • 2.4.6 (headings and labels)


On some forms, some element IDs are not unique. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)
  • 4.1.1 (parsing)


On some forms, there are non distinguishable landmarks. This doesn't meet WCAG 2.1 success criterion;

  • 1.3.1 (info and relationships)
  • 1.4.1 (bypass blocks)


On some forms, content is not included in landmarks. This doesn't meet WCAG 2.1 success criterion:

  • 1.3.1 (info and relationships)
  • 1.4.1 (bypass blocks)


On some forms, colour contrast is insufficient. This doesn't meet WCAG 2.1 success criteria:

  • 1.4.3 (contrast, minimum)
  • 1.4.6 (contrast, enhanced)


On some forms, headings are not nested properly. This doesn't meet WCAG 2.1 success criterion:

  • 2.4.10 (section headings)


On some forms, field labels are not visible. This doesn't meet WCAG 2.1 success criterion:

  • 3.3.2 (labels or instructions)


On the e-services homepage, link text used for multiple different destinations. This doesn't meet WCAG 2.1 success criterion:

  • 2.4.4 (link purpose, in context)


On some forms, elements are not highlighted on focus. This doesn't meet WCAG 2.1 success criterion:

  • 2.4.7 (focus visible)

PDFs and Word documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and some forms published as PDF and Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Some PDFs and Word documents published after 23 September 2018 do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

We know that PDF and Word documents are not fully accessible to screen reader software. We plan to replace PDF and Word documents with accessible HTML pages.

We are replacing e-services with new online forms on www.southtyneside.gov.uk. We are making sure any new content or digital services we build meet accessibility standards.

Content that's not within the scope of the accessibility regulations

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 21 September 2020.

This website was last tested on 24 April 2020. The test was carried out by South Tyneside Council.

We tested a sample of pages and forms, including:

  • E-services homepage
  • Single page forms
  • Multi page forms
  • Forgotten password pages
  • A to Z listing page
  • Category listing page
  • Report it, request it and pay it landing pages

What we're doing to improve accessibility

We're currently working to improve the accessibility of this website. If you have any problems using this website, or if you think we're not meeting accessibility requirements, email customerhelp@southtyneside.gov.uk or call 0191 427 7000.

How would you rate the information on this page?

Share this page