If you are having any problems making payments to South Tyneside Council online, please see below for common problems and queries and how to resolve them.
Issue - 'You do not have access to the requested page'
We are aware of an issue for some users who are unable to make payments on certain devices or web browsers. We are working to fix this issue with our payment provider.
If you see a message that says 'you do not have access to the requested page', please make sure your browser is up to date.
If you are still having problems, you may want to try using a different device if possible, or you can make a payment over the phone by calling South Tyneside Council on 0191 427 7000.
We are sorry for any convenience this has caused.
Security update - February 2018
From the 15 February 2018 you may experience some problems with making payments online.
This will be due to your browser and if you have a TLS 1.2 protocol enabled.
Is my browser compatible?
If you are using any of the following browser versions then you will have a problem using Civica pay from the 15 February 2018:
Chrome, version 29 or less
Android through your phone, version 4.3 or less
Firefox, version 23 or less
Internet Explorer (IE), Version 7 or less. Not supported on Vista. Available but disabled by default from version 11 or less
Internet Explorer mobile, available but disabled by default until version 11
Opera, version 16 or less
Safari, version 6 or less and OSX10.9
Safari Mobile, version IOS 4 or less
How will I know if I have a problem?
You will know you have a problem if you see a message appear on your screen.
The message will be in a box titled 'TLS Security Error' and lets you know that you cannot connect to TLS 1.2 using your current browser. The message also shows a list of the suitable of the browsers and gives steps on how to enable the protocol.
How can I find out if I am missing the TLS 1.2 protocol?