Complaints
Ombudsman
The Local Government Ombudsman is an independent service set up by the government to investigate complaints about most council matters. You can complain to the ombudsman at any time.
Sometimes she may agree to investigate a complaint that has not been through the council's own complaints procedure, but she normally prefers that complaints do go through the council's own procedure first.
You can ask for a leaflet at any council office or visit www.lgo.org.uk or contact the ombudsman advice line on 0845 602 1983.
