Making a complaint
How do I make a complaint?
There are a number of ways in which you can report anti-social behaviour.
These include:
- in person - visit our office at The Central Library Building, Prince Georg Square, South Shields, NE33 2PE
- by telephone - contact the Anti-social Behaviour Unit directly on (0191) 424 7999 or our customer contact centre on (0191) 427 7000
- by email - asb@southtyneside.gov.uk
- by completing the anti-social behaviour online form on e-services.
- by text - text ASB and your message to 07786 200 802.
The Anti-social Behaviour Unit will also encourage complainants to report incidents to other agencies where appropriate, for example the police, if a criminal offence has been committed.
What types of things can I report?
Anti-social behaviour can take many different forms ranging from threatening behaviour to garden nuisance.
All complaints of anti-social behaviour involving a Council tenant should be reported to South Tyneside Homes.
To make a complaint about any of the following issues, please complete the anti-social behaviour online form.
- Noise - Report a noise problem.
- domestic noise
- loud music
- alarms (persistent/defective)
- pubs/clubs
- business/industries
- Verbal abuse/harassment/intimidation/threatening behaviour
- offensive behaviour
- offensive gestures
- arguing, shouting and/or screaming
- fighting and loutish behaviour
- Hate related incidents (based on race, sexual orientation, gender, disability, religion, age, etcetera) Report a racial incident
- Vandalism and damage to property
- Pets and animal nuisance
- Nuisance from vehicles
- Drugs/substance misuse/drug dealing
- Alcohol related (underage sales) Report the sale of age restricted products
- Domestic abuse
- Physical violence (other than recorded as domestic abuse)
- Litter/rubbish/fly tipping
- Garden nuisance
- Misuse of communal areas/public spaces or loitering
- Prostituting/sexual acts kerb crawling
- Criminal behaviour/crime (other than recorded elsewhere)
Complaint response times
Depending on the severity of your complaint, we will make initial contact with you between one and five working days.
What happens after I make a complaint?
All reports of anti-social behaviour are categorised in order of priority. These are A (Urgent), B (Standard) and C (Minor).
The Anti-social Behaviour Unit will deal with all Category A cases on referral from South Tyneside Homes, in addition to referrals from other sources.
South Tyneside Homes will deal with:
- all Category B cases until referral
- all category C cases
- all estate management issues
We will let you know the actions we have taken and keep you informed of progress.
After we have investigated your complaint we will tell you:
- about any action we have taken to deal with the problem or
- why we are not able to take action
Confidentiality
We will respect your request for confidentiality. We will not reveal your identity unless we have your agreement to do so.
Where appropriate, we will arrange witness and/or victim support.
