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Domestic abuse directory

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About domestic abuse

This directory has been produced with the support of South Tyneside Domestic Violence Forum. The Forum was set up in 1994 and brings together a wide range of experience from local agencies that provide services for those affected by domestic abuse.

Each member of the Forum is committed to improving domestic abuse services, raising awareness of the issue and strengthening the protection, justice and support available for victims, their children and perpetrators. The Forum is also dedicated to the prevention of and early intervention into abusive relationships.

Domestic abuse crosses all boundaries, including age, gender, ethnicity, religion and class and is described by South Tyneside Domestic Violence Forum as:

"Any use of, or threat of, physical, emotional, verbal, economic, and/or sexual abuse, or any other behaviour that results in an individual living in fear and/or feeling abused through the use of power and control by an individual against another, with who they have, or have had, an intimate (though not necessarily sexual) relationship with. Where these behaviours are present, there is the increased possibility that children, pets and/or other family members are also experiencing violence."

Families experiencing domestic abuse have a wide range of needs, which can change over time.

These can range from crisis support and protection, to re-housing and help to rebuild their lives. Some of these needs can be met by statutory organisations or specialist domestic violence help services.

All support services have a role to play in providing an effective network of help or assistance for families. Knowing what services are available is the key to being able to use them.

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About the directory

This directory can be used by women and men who have experienced, or are experiencing, domestic abuse.
It may also be useful for professional workers who give advice and support to victims of domestic abuse.

The services in this directory have been grouped into six sections. The majority of them are based in South Tyneside and surrounding areas.  However, a selection of national services have also been included.

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Refuge, emergency accommodation, housing and related services

Places for People, in Partnership with South Tyneside Women's Aid, Women's Refuge

Offers help and support, as well as providing safe, temporary and emergency accommodation to women, with or without children, suffering from domestic abuse.

Opening hours: 24 hours

Call: 0191 454 8257

Other local refuges: Sunderland 0191 514 1972, Washington 0191 415 1506, Gateshead 0191 477 9309, Newcastle 0191 265 2148, North Shields 0191 251 3305, Durham 0191 386 5951, Northumberland 0167 082 0199

Community Furniture Store

Offers low cost furniture sales to people in need.

Opening hours: Monday to Friday, 8:30am - 5pm

Call: 0191 549 4343, fax: (0191) 548 8681 or visit:

Gateshead Women's Refuge

The Gateshead Women's Refuge service provides safe temporary accommodation to women and children fleeing domestic abuse. As part of the support plan, they also provide practical advice and support to assist service users in obtaining suitable move-on accommodation.

Opening hours: Monday to Friday: 7am - 8pm, Saturday: 8am - 12 noon

Call: 0191 477 9309, email, or visit

Homelessness Prevention Service - Housing Options (South Tyneside Council)

This service provides help and advice to those who are homeless, at risk of homelessness or are unable to remain in their current home.

Opening hours: Monday to Thursday, 8:30am - 5pm. Friday, 8:30am - 4:30pm

Call: 0191 424 6567 or 6568 or visit:

Jigsaw - South Tyneside Floating Support

Offers floating support for 28 young people, aged 16 - 25, with high support needs, either in their tenancies or in preparation for their tenancy allocation. Through a jointly agreed support package, project workers enable young people to achieve their goals and develop independent living skills until support is no longer needed. Support can be provided for up to two years.

Opening hours: Monday to Friday, 8:30am - 4pm.

Call: 0191 496 9715, fax: 0191 456 4387 or visit:

Panah (Black Women's Refuge and Outreach Service)

Offers temporary refuge accommodation, practical and emotional support and outreach services.

Opening hours: Monday to Friday: 9am - 5pm

Call: 0191 284 6998 or email:

Sanctuary Scheme

If the fear of domestic abuse is making you think about moving, the Sanctuary Scheme could make it possible for you to stay living safely in your own home, if the perpetrator no longer lives there. The scheme is free and removes the fear of living at home by installing extra security to the property.

The Sanctuary Scheme can be accessed by contacting:

Homelessness Prevention Team

Call: 0191 424 6567 or 6568

Domestic Violence Co-ordinator

Call: 0191 424 7954

Places for People, in Partnership with South Tyneside Women's Aid, Women's Refuge

Call: 0191 454 8257

Northumbria Police Crime Prevention Department

Call: 101 and ask for the Crime Prevention Department

S&S Removal

Provides low cost furniture removals for victims of domestic abuse.

Call: 0191 427 0470, or visit:

TVR Removals

Low cost removal service for residential and commercial customers

Opening hours: 24 hours

Call: 07843 846 804 or 07802 486 838

Email: or visit

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Counselling, support and advice services

Apna Ghar (ethnic support group)

Offers advice and support to those in ethnic minorities.

Opening hours: Monday to Thursday, 9:15am to 4:15pm

Call: 0191 456 4147 or email:

Barnardo's Mosaic Project

Provides support to children living with domestic violence.

Opening hours: Monday to Friday, 9am to 5pm

Phone: 0191 212 0237, fax: 0191 281 1369, email: or visit Barnado's

Barnardo's Street level Family Services

Offers support to people over 19 years old who are experiencing problematic substance use. Support is also available for family members.

Opening hours: Monday to Friday - 9am to 5pm

Call: 0191 455 3027

Boldon Lane Neighbourhood Advice Centre

Provides advice on all issues of welfare rights.

Opening hours: Monday to Friday: 9am - 4pm

Call: 0191 454 3924, fax: 0191 424 5556 or email:

Bright Futures

Domestic abuse service for young women, aged 15-17, who may be victims of domestic abuse or feel they may be at risk of becoming a victim. The service can offer:

  • Support on a one to one basis;
  • Preventative group work sessions;
  • Opportunity to meet new friends;
  • Accreditations;
  • Positive activities; and
  • Further guidance/referrals.

Call: 07789 990 711, email: or visit

Children's Services (South Tyneside Council)

Provides help with questions and concerns about child abuse.

Opening hours: Monday to Thursday: 8:30am - 5pm, Friday: 8:30am - 4.30pm

Call: 0191 424 5010, or visit

Citizen's Advice Bureau

Helps people resolve their legal, money and other related problems by providing free information and advice. Bilingual staff are available at the South Shields office.

Opening hours:
South Shields office: Monday, Wednesday and Friday 10am to 1pm and Tuesday 12 noon to 3pm

Jarrow office: Tuesday and Thursday 10am to 1pm

Call: 0191 455 7958 or visit Citizens Advice

Community Learning Disabilities Team (South Tyneside Council)

Provides counselling and therapy to both victims and perpetrators of domestic abuse who have a learning disability.

Opening hours: Monday to Friday: 8:30am - 5pm

Call: 0191 424 4737, fax: 0191 424 4624 or visit

Services for Young People (South Tyneside Council)

Confidential advice and support service for all 13-19 year olds (and up to age 25 for young people with special needs).

Opening hours: Monday to Friday: 9am - 5pm

Call: 0191 424 6630

Escape Intervention Services Ltd

This is a confidential service for young people aged 11-18 years, their parents and/or carer(s), and professionals working with families.

Opening hours: Monday to Friday: 9am - 8pm

Call: 0191 427 6353 or 07599 307 481 or visit Escape Intervention

Hebburn Neighbourhood Advice Centre

Provides advice on welfare rights.

Opening hours: Monday to Thursday: 10am - 12:30pm

Call: 0191 483 9806, fax: 0191 428 5808 or visit Hebburn Neighbourhood Advice Centre

Impact Family Services

Provides family mediation, child contact centres and supports children and young people who are experiencing bullying. Impact also provides individual and group work support to parents experiencing separation, divorce and child contact issues.

Opening hours: Monday to Friday: 9am - 5pm

Phone: (0191) 456 7577, fax: 0191 566 0629, email: or visit Impact Family Services


The Matrix is a 'multi-agency' drug and alcohol service working with young people under 18 and families and carers whose lives have been affected by substance use. Matrix staff are trained to deal with issues affecting young people and offer a confidential service in a friendly surrounding.

Opening hours: Monday, Tuesday, Thursday and Friday: 9am - 6pm

Call: Freephone 0800 328 1898 (call may be charged from mobiles) or office: 0191 497 5637, email, or visit

North East Council on Addictions (NECA)

Provides counselling for substance misusers and their families.

Opening hours: Monday to Thursday: 9am - 4:30pm and Friday: 8.30am - 4pm

Call: 0191 414 6446, email or visit Neca



  • Confidential and non-judgemental advice to women over 16, on domestic abuse issues, in a safe place;
  • Contact with and referral to other relevant organisations; and
  • Weekly support groups giving opportunities to meet survivors of domestic abuse and make new friends.

Opening hours: Monday to Friday: 9am - 6pm

Call: 0191 456 7577 or email

REACH (Rape, Examination, Advice and Counselling Help)

Offers help and support to victims of rape.

Opening hours: Monday to Friday: 9am to 5pm

Call: 0191 221 9222, email or visit REACH

Relate Northumberland and Tyneside

Provides a counselling service for people experiencing problems in adult relationships.

They work with couples, individuals and families on aspects such as maintaining healthy relationships, family life, parenting, separation and divorce, and sex issues. The charity supports people regardless of age, sexual orientation, cultural and ethnic backgrounds.

Opening hours: Monday to Thursday: 9am - 8.45pm and Friday 9am-5pm

Call: 0191 232 9109 or visit Relate Northumberland and Tyneside

Samaritans (Tyneside)

Provides emotional support for people experiencing distress and despair.

Opening hours: Monday to Sundayy: 9am - 9pmSundayhour helpline

Call: 0191 232 7272 or 08457 90 90 90 (24 hours), email: or visit: Tyneside Samaritans

South Tyneside Independent Domestic Violence Advisers (IDVA) Service

Provides crisis intervention, support, advice and information to high risk victims of domestic abuse (male and female, including those in same sex relationships) whether you are still in a relationship or are separated from your partner.

Opening hours: Monday to Friday: 8:30am - 6pm

Call: 0191 456 7577, 07545 208 670 or 07545 208 671 or email

Support 4 Separated Parents Helpline

The helpline is a Freephone information and advice line for separated/separating and divorced parents who live in Northumberland or Tyne & Wear.

Advice and support is available on a range of dispute resolution alternatives such as mediation, parenting programmes and signposting to locally delivered services with the right expertise to help and encourage parents to acheve the best ouachieve for their children.

Opening hours: Monday to Friday: 11am - 7pm

Call: 0333 2000 722 or email

Tyneside Rape Crisis Centre (TRCC)

Tyneside Rape Crisis Centre:

  • Provides information, support and counselling for women aged 16 and over who have experienced rape, sexual assault or sexual abuse, either in adulthood or childhood.
  • Raises awareness about sexual violence and provide training, education and outreach work.
  • Contributes to policy initiatives aimed at improving service provision for women survivors.
  • Supports and helps develop initiatives aimed at preventing/detecting child sexual abuse and adult rape/sexual assault.

Services offered:

  • Specialist one to one counselling
  • Helpline
  • Specialist information to individuals and organisations
  • Volunteering opportunities
  • Support scheme
  • Grace - Northumberland Sexual Violence Project

Email Support:

If you are a woman (aged 16+) who has experienced sexual violence and live, work or study in tyneside or NorthuTyneside you are welcome to email for support:

Emails will be responded to every Tuesday morning between 8am and 10am.

Opening hours: National freephone helpline: Monday to Sunday: 12 noon - 2:30pm and 7pm - 9:30pm, TRCC: Tuesday to Thursday: 6pm - 8:30pm, Admin Line: Monday to Friday: 10am - 5pm

Call: National freephone helpline 0808 802 9999, TRCC 0800 035 2794 or Admin Line: 0191 222 0272, email: or visit Tyneside Rape Crisis Centre

(Gateshead and South Tyneside) Victim Support

  • Confidential help and support to victims, their friends and families and witnesses of domestic abuse/other crimes.
  • Information on Police court procedures, criminal justice system and support while attending court .
  • Help with criminal injuries compensation and insurance claims.
  • Contact with and referral to other relevant organisations.

Opening hours: Monday to Friday: 8:30am - 4pm

Call: 0845 30 30 900 or visit Victim Support

Welfare Rights (South Tyneside Council)

This service offers free advice and support with the following types of queries:

  • Benefit entitlements
  • Employment rights
  • Debt and money problems
  • Housing issues
  • Child support

Opening hours: Monday - Thursday: 8:30am - 5pm, Friday: 8:30am - 4:30pm

Call: 0191 424 6040 or visit

Witness Service

Helps witnesses, victims, and their families and friends before, during and after a trial. It is run by Victim Support, the national charity for victims and witnesses of crime.

Opening hours: Monday to Friday

Call: 0191 455 6873 or 07891 582 060, fax: 0191 455 6873, e-mail: or visit Victim Support

Women's Health in South Tyneside

Experienced counsellors and therapists provide confidential, individual and group support in a safe, women only environment.

Opening hours:Monday to Friday: 9:30am - 4:30pm

Call: 0191 454 6959, email or visit Women's Health in South Tyneside

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Police, legal advice/criminal justice

Northumbria Police: "Choice" Helpline

You have the right to choose. If you, or someone you know is being forced into a marriage or is a victim of Honour Based Violence, call the Police for advice in confidence.

Call: 0800 5999 365 (free from land lines)

Northumbria Police: Protecting Vulnerable People (South of Tyne)

This Unit:

  • Provides help and advice to victims;
  • Investigates domestic and child abuse; and
  • Monitors sex offenders and dangerous offenders living in the community

Opening hours: Monday to Friday: 8am - 4pm

Call: 101 and ask for Protecting Vulnerable People, in an emergency call 999 or visit Northumbria Police


There are a number of local Solicitors that can provide support and advice.

Visit: The Law Society's website

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Health services

South Tyneside NHS Foundation Trust

Provides community and hospital services to the people of South Tyneside and surrounding areas.

Opening hours: 24 hours

Call: 0191 404 1000, fax 0191 202 2197 or visit: South Tyneside NHS Foundation Trust

Safeguarding Nurse Team (Community Health Services)

Provide advice, support and supervision to health staff on all matters relating to safeguarding. Community health staff will work together with other professionals to safeguard the victims of domestic abuse and their child/children as appropriate.

Call: 0191 283 1346/1470/1376 or email:

Mental Health Matters

Provides an advocacy service for anyone experiencing mental health issues. A supported accommodation service is also available with 11 flats within South Tyneside. Mental health matters is available for both men and women who are 18 years and over.

Opening hours: Monday to Friday: 9am - 5pm

Call: 0191 516 3500, fax: 0191 549 7298, or visit: Mental Health Matters

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Services for men and perpetrators of domestic abuse

M.A.L.E. (Men's Advice Line Enquiries)

Provides a helpline service for men experiencing domestic abuse.

Opening hours: Monday to Friday: 10am - 1pm and 2pm - 5pm

Call: 0808 801 0327 or visit Men's Advice Line Enquiries

The Mankind Initiative

Provides help and support for male victims of domestic abuse.

Opening hours: Monday to Friday: 10am - 4pm and 7pm - 9pm

Call: 01823 334 244 or visit Mankind

Men's Aid

Provides free practical advice and support to men who have been abused. Men's Aid also provides free information and advice to parents who are looking to maintain a meaningful and responsible relationship with their children after a family break down or divorce.

Opening hours: Monday to Sunday 8am to 8pm

Call: 0871 223 99 86 or 07581 015 990 visit Men's Aid

MESMAC North East (Newcastle)

Offers counselling and advice for gay and bisexual men.

Opening hours: Monday to Thursday: 1pm - 5pm

Call: 0191 233 1333 or visit MESMAC North East


A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

Opening hours: Monday to Friday: 10am - 1pm and 2pm - 5pm

Call: 0808 802 40 40, email: or visit Respect Phoneline

South TynesideDomestic Abuse Perpetrators Programme (STDAPP)

The programme is for any man who is concerned about his behaviour towards his partner or ex-partner and wants to change.

Opening hours: Monday to Friday: 8.45am - 5pm

Call: 0191 455 3027or visit South Tyneside Domestic Abuse Perpetrators Programme

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National services

Broken Rainbow

Support for lesbian, gay, bisexual and transgender people who experience domestic abuse.

Opening hours: Monday and Thursday: 10am - 8pm, Tuesday and Wednesday: 10am - 5pm

Call: 0300 999 5428 or visit Broken Rainbow


Offers a helpline for children and young people experiencing any problems.

Opening hours: 24 hours

Call: 0800 1111 or visit Childline

Chinese Information Advice Centre (CIAC): Women Support Project

Provides support to women victims of domestic abuse on issues relating to housing, legal protection, welfare benefits and children.

Opening hours: Monday to Friday: 10am - 6pm

Call: 020 7437 0112, email: or visit Chinese Information Advice Centre

Domestic Violence Helpline (freephone)

Information service for women who suffer domestic abuse.

Opening hours: 24 hours

Call: 0808 2000 247 (The helpline number will not show up on BT landline phone bills), or visit National Domestic Violence Helpline

Ear 4 U

Open to 10-15 year-olds who have been violent or aggressive towards a member of their close relations, the programme aims to:

  • Promote positive relationships within families;
  • Provide one-to-one support for young people and their parents: and
  • Provide families with life-long skills and tools to manage conflict.

Opening hours: Monday to Friday: 9am - 5pm

Call: 0191 566 0629, email:, or visit 

Elder Abuse Response Line

Offers a confidential helpline service to support people concerned about the abuse of older people.

Opening hours: Monday to Friday: 9am - 5pm

Call: 0808 808 8141, Email: or visit Elder Abuse

Forced Marriage Unit

Offers confidential help and advice for those at risk of being forced into marriage overseas and in the UK.

Opening hours: Monday to Friday: 9am - 5pm

Call: 020 7008 0151 or visit Foreign and Commonwealth Office - Forced marriages

Jewish Women's Aid

A confidential and untraceable helpline service which supports Jewish women and their children who suffer domestic abuse.

Opening hours: Monday - Thursday: 9:30am - 9:30pm

Phone: 0808 801 0500 or 0208 445 8060 or visit Jewish Women's Aid

National Centre for Domestic Violence

Helps victims of domestic abuse to obtain court orders, such as injunctions, to protect them from further abuse.

Opening hours: Monday to Friday: 8:30am - 5:30pm

Call: 0844 8044 999, text: 'NCDV' to 60777 or visit National Centre for Domestic Violence

National Child Protection Helpline (NSPCC)

Provides advice, information and help to anyone who thinks that a child is experiencing abuse or may be at risk of abuse.

Opening hours: 24 hours

Call: 0800 1111 (for children to call), 0808 800 5000  (for adults who may be concerned), or visit NSPCC

National Stalking Helpline

Provides practical advice and information to people who are currently or have previously been affected by harassment or stalking.

Opening hours: Monday, Tuesday, Thursday and Friday: 9:30am - 4pm, Wednesday: 1pm -4pm

Call: 0808 802 0300or visit Stalking Helpline

Polish Domestic Violence Helpline

(Polski telefon zaufania dla ofiar przemocy w rodzinie)

Helpline staff speak Polish and offer support to Polish people living in the UK.

Call: 01270 260 106




Offers advice, information and support to parents, guardians and family members who have experienced or who fear child abduction.

Opening hours: Monday to Friday: 9:30am - 5pm

Call: 0116 25 56 234 or 0116 25 56 370, email: or visit Reunite

Samaritans National Helpline

Provides emotional support for people experiencing distress and despair.

Opening hours: 24 hours

Call: 0845 790 9090 or visit Tyneside Samaritans


Provides advice to people at risk of homelessness

Opening hours: Monday to Friday: 8am - 8pm, Saturday to Sunday 8a, to 5pm

Call: 0808 800 4444 or visit Shelter

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